Senior Customer Success Engineer

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Senior Customer Success Engineer Bengaluru, Karnataka, India Global Customer Services Ref ID: JR-019375 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job SummaryAs a Senior Enterprise Customer Success Engineer (CSE) for the Prisma AIRS team, you will redefine Customer Success by shifting focus from task-driven execution to high-impact, insight-driven strategy. Operating as a principal strategic advisor and lead AI Architect, you will spearhead our most complex, high-value global enterprise accounts where application security, data security, and the AI ecosystem intersect.In this senior technical role, you will architect scalable security solutions, pioneer the adoption of Prisma AIRS, and command relationships with executive leadership (CISOs, CTOs, and CIOs) to ensure automated security workflows deliver massive business value, quantifiable ROI, and proactive risk mitigation.Key ResponsibilitiesEnterprise Architecture & Technical Leadership:Serve as the lead technical authority, architecting and deploying complex, scalable security solutions across global client environments. Translate intricate enterprise business demands into robust technical blueprints. Provide masterful technical expertise in Prisma AIRS, driving capacity planning, technology lifecycle governance, and seamless upgrades within mission-critical infrastructure.Strategic AI Adoption & Guardrails: Guide Fortune 500 enterprises on embedding intelligent agents and automated security frameworks directly into core product workflows. Systematically evaluate client AI adoption maturity and direct complex cross-functional teams to align vendor innovations with overarching enterprise business goals.Proactive Churn Mitigation & Business Impact: Champion predictive data analytics and operational metrics to evaluate customer environment health, intercept operational risks before they manifest, and aggressively eliminate churn vectors....