This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Cloud Support Engineer based in United States.
You will join a global, cloud-native technology environment focused on delivering advanced edge cloud and distributed infrastructure solutions for enterprise customers. In this role, you will act as a critical technical bridge between customers and internal engineering teams, ensuring high availability, performance, and reliability across complex cloud and networking environments. You will troubleshoot and resolve advanced L2/L3 issues across compute, storage, and networking layers while maintaining strong customer relationships. The role combines hands-on systems expertise with customer-facing support responsibilities in a fast-paced, SLA-driven environment. You will also contribute to continuous improvement efforts by documenting solutions, refining support processes, and enhancing knowledge sharing across teams. This is a highly technical and impactful position where your work directly influences customer success and platform stability.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Cloud Support Engineer based in United States.
You will join a global, cloud-native technology environment focused on delivering advanced edge cloud and distributed infrastructure solutions for enterprise customers. In this role, you will act as a critical technical bridge between customers and internal engineering teams, ensuring high availability, performance, and reliability across complex cloud and networking environments. You will troubleshoot and resolve advanced L2/L3 issues across compute, storage, and networking layers while maintaining strong customer relationships. The role combines hands-on systems expertise with customer-facing support responsibilities in a fast-paced, SLA-driven environment. You will also contribute to continuous improvement efforts by documenting solutions, refining support processes, and enhancing knowledge sharing across teams. This is a highly technical and impactful position where your work directly influences customer success and platform stability.
Accountabilities:
- Provide advanced technical support for cloud infrastructure, including Linux systems, virtualization platforms, and distributed edge cloud environments.
- Troubleshoot and resolve complex L2 and L3 networking issues across switches, routers, firewalls, and cloud networking stacks.
- Manage and prioritize multiple support cases, ensuring timely resolution in alignment with SLA commitments.
- Configure and maintain compute, storage, and networking resources across customer environments as needed.
- Serve as an escalation point for critical incidents, ensuring clear communication and structured resolution paths.
- Collaborate with engineering, product, and third-party vendors to identify root causes and implement long-term fixes.
- Contribute to documentation efforts, including runbooks, post-incident reviews, and internal knowledge base improvements.
- Participate in on-call rotations to support high-priority incidents and ensure continuous service availability.
- 5+ years of experience in Linux system administration (Ubuntu, Debian, CentOS, or RHEL) and cloud/virtualized environments such as AWS, GCP, Azure, VMware, or OpenStack.
- Strong expertise in networking fundamentals, ideally at CCNA level or equivalent, including routing, switching, and firewall configuration.
- Hands-on experience with storage systems including SAN, NAS, and object storage technologies.
- Proven troubleshooting and diagnostic skills across distributed infrastructure environments.
- Scripting ability in Bash, Python, or similar languages for automation and operational support.
- Experience working directly with customers in a technical support or infrastructure engineering role.
- Strong communication skills with the ability to explain complex technical issues clearly.
- Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).
- Comprehensive medical, dental, and vision insurance
- Paid time off and flexible leave policies
- Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
- 401(k) retirement plan with company matching
- Basic life and AD&D insurance coverage
- Opportunity to work on cutting-edge edge cloud and AI infrastructure technologies
- Collaborative global engineering culture with strong emphasis on learning and growth
Requirements:
Benefits: