Vice President, Production Services Application Support

**POSITION SUMMARY:** The Vice President, Production Services Application Support is a pivotal role within the Engineering function at BNY, dedicated to maintaining and enhancing the organization's technological systems to ensure seamless operations. This position is part of the Production Services Application Support family, which focuses on providing robust infrastructure and application support. The role embodies the principles of operational excellence and client service, aligning with BNY's strategic pillars of reliability and technological advancement. The Vice President will leverage their expertise to resolve complex technical issues, ensuring uninterrupted service delivery and enhancing user satisfaction. **PRIMARY RESPONSIBILITIES:** - Provide expert technical support for application systems by identifying and resolving complex issues, ensuring the stability and efficiency of operations. - Collaborate with cross-functional teams to implement solutions that enhance system performance and user experience, demonstrating a commitment to operational excellence. - Lead incident management efforts by coordinating with relevant stakeholders to swiftly address and mitigate service disruptions. - Develop and maintain comprehensive documentation and best practices for application support to facilitate knowledge sharing and continuous improvement. - Monitor system performance and proactively identify areas for improvement through data analysis and trend monitoring. - Foster a culture of innovation and continuous improvement by encouraging team collaboration and the adoption of new technologies and methodologies. **EDUCATION/QUALIFICATIONS:** - Bachelor's degree in Information Technology, Computer Science, or a related field. **EXPERIENCE:** - Typically 6-10 years of experience. **SKILLS:** - Strong analytical and problem-solving skills with a focus on client service. - Excellent communication and collaboration abilities to work effectively across teams. - Proficiency in managing and resolving complex technical issues in a fast-paced environment.