Payment Lifecycle Manager III - Payments Static Data Utility, Vice President

The Static Data VP is a key position within CIB Operations. The person is expected to deliver on the specific tasks and requirements of the Static Data team - Global Cash Payments, Trade Static, Multibank & Replines,. These tasks will include the following functions responsible for executing the task assigned in the group which would include, though not exhaustive, setting up clients records on the system, maintaining work log, investigating exceptions

Provide overall supervision / leadership to the staff during his/ her shift operating window.  

• Monitor unit performance, continue to work on improving Key performance indicators
• Relationship Management with various stakeholders i.e. Product, Sales, Operations, Compliance and Project teams. 
• Manage Escalations. Represent Static Data / CIF Team in global projects. 
• Work on timely deliverables and presentations ask of Seniors.
• Review staffing and volume trends to ensure the optimal capacity plan is in place. 
• Foster information sharing so that continuity of data exists within the site and across the business. 
• Develop an environment of continuous focus on quantifiable productivity and quality. 
• Constant and regular review of processes and performance with focus on improving departmental competency / performance rating. 
• Regular reviews of procedures assuring new processes are documented. 
• Identify business knowledge gaps and ensure everyone has ownership of deliverables. 
• Constant and regular review for direct reports.  Set expectations with direct reports, regarding positive motivation and leading through accountability.  
• Develop and lead a team that is responsive to dynamic organizational and operational changes. 
• Foster and champion High Performance Culture where people are empowered to make decisions that affect their work/environment. 
• Review Process design, build controls
• Manage audits Internal and external

Essential Skills & Experience  

Graduate with Minimum 10 to 12 years - Financial Operations Processing experience, Client Relationship Management experience, with a higher vintage and strong team management experience in similar environment. 

• Experience and a strong working knowledge of Cash Management product. 
• Working/Expert Knowledge of SWIFTS & international payment conventions & practices is a added advantage. 
• Strong Interpersonal skills to be able to communicate internally & externally and at all levels. 
• Excellent written & oral communication skills in English. 
• Proven leadership and people management skills. 
• Proven ability to build strong business relationships within the site and across the business. 
• Project Management experience would give an added advantage.  
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate. 
• Ability to use creative problem solving techniques to solve business issues.  
• An acute client focus. 
• Strong PC, project management, and analytical skills.  
• Knowledge of MS Access, Excel, PowerPoint, and Word. 

• Experience of working / partnering with Risk, Audit and Compliance to ensure that the overall organizational objectives are met.