About Gen:
Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries.
Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results.
When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs.
At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage.
If this sounds like you, we’d love you to be part of Gen.
About the role:
We are seeking a Privacy Support Analyst to support fulfillment for our Executive Privacy product. In this role, you will manage privacy-related removal work, complete due diligence and quality checks, and partner cross-functionally to help ensure timely, accurate, and high-quality service delivery aligned with client objectives and company standards.
Key Responsibilities:
• Execute privacy removal and opt-out tasks for Executive Privacy accounts, ensuring work is completed accurately, efficiently, and within established turnaround times and service-level expectations
• Monitor assigned queues, manage daily workload across multiple accounts, and prioritize tasks based on urgency, client impact, and operational deadlines
• Perform due diligence, account reviews, and quality checks to support fulfillment accuracy, service effectiveness, and compliance with internal standards
• Document actions, outcomes, exceptions, and next steps clearly and consistently in required systems and trackers
• Partner with Account Managers and internal teams to help set expectations, identify fulfillment issues, and support effective resolution of client and operational challenges
• Escalate unresolved issues, failed removals, or process risks appropriately and support follow-through to resolution
• Support process updates, workflow changes, and other ad hoc assignments related to client removals, fulfillment, and operational improvement
Required Skills
• Strong computer and internet research skills, including proficiency with web browsers and online data sources
• Strong written and verbal communication skills
• Strong attention to detail and the ability to manage a high volume of tasks accurately
• Strong organizational and time-management skills, with the ability to manage queues and meet turnaround-time expectations
• Analytical and problem-solving skills, with the ability to identify issues and support practical solutions
About You:
• Ability to work effectively across teams and maintain professionalism in a fast-paced environment
• Ability to handle sensitive personal information with discretion and sound judgment
• Ability to adapt to changing workflows, priorities, and business needs
Preferred Skills
• Experience with Salesforce.com or similar case-management / CRM tools
• Experience supporting privacy operations, fulfillment, digital removals, or back-office service work
• Familiarity with SLAs, queue-based workflows, quality review processes, and documentation standards
•Experience training on, or adapting to, new processes and workflow changes as needed
What's Next...
After you submit your application, you can expect the following steps in the recruitment process:
TA Call
Technical Interview
Final Interview - Hiring Manager (Virtual or face-to-face)