Vice President, Technology Development and Business Operations

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

We are looking for an extraordinary Vice President of Technology Development and Business Operations. This leader will oversee a high-impact Program Management Office (PMO), responsible for managing complex, cross-functional initiatives and ensuring that projects align with business objectives and are delivered on time and within budget. Together with the Technology leadership team, you will play a critical role to unlock the potential of the entire organization by introducing strong operating rhythms, revenue optimization programs, and new ways of working. This is a highly visible role that serves as an enabler of Product Technology to drive revenue and efficiency for DocuSign, and requires excellent communication, project management, and leadership skills. ​

 

This position is a people manager role reporting to the Chief Technology Officer.

 

Responsibility

• Act as a trusted advisor and partner to the CTO, aligning department goals with company vision and strategic priorities

• Define the governance framework and operating model for the Product & Engineering Program Management Office, establishing long-term standards for technical delivery, financial transparency, and risk management across the global organization

• Facilitate planning, prioritization, and execution of strategic initiatives within Technology and Engineering, ensuring alignment with business goals and timelines

• Architect the strategic portfolio management framework, ensuring that the technology investment roadmap is consistently aligned with the long-term corporate vision and revenue optimization targets

• Oversee budgeting, resource planning, and capacity management for programs, ensuring appropriate resource allocation and financial tracking

• Establish a comprehensive framework for measuring and reporting the Return on Investment (ROI) for the entire technology portfolio, providing the C-suite with data-driven insights into how technology spend drives business performance

• Manage enterprise-level relationships with key technology vendors and external partners, negotiating high-impact agreements that influence the organization’s cost structure and technical capabilities

• Own the lifecycle of large-scale, cross-functional projects, ensuring timely execution and accountability across all project phases, from initiation to completion

• Identify and mitigate risks proactively, implementing strategies to navigate challenges and ensure successful project outcomes

• Establish and monitor KPIs for project success, adjusting strategies and tactics as needed to optimize performance and efficiency

• Standardize and streamline processes to enhance the scalability, efficiency, and reliability of program and project execution

• Collaborate closely with product, engineering, and business leaders to translate technical and operational goals into actionable projects and deliverables

• Act as a strategic bridge between Executive Leadership and the Technology organization to translocate complex, long-term business goals into multi-year technology roadmaps and resource investment plans 

• Lead and develop a team of program and project managers, providing mentorship, guidance, and opportunities for growth to ensure high team engagement and performance

• Build a culture of accountability, collaboration, and continuous improvement within the PMO and across all project management functions

• Drive cross-functional communication, breaking down silos between technology, engineering, and other business units to ensure seamless project execution

• Implement training and development initiatives to continually elevate the skills and expertise of the program management team

• Serve as a liaison between the Technology and Engineering teams and other business units, ensuring clear communication of project statuses, roadblocks, and outcomes

• Prepare and present executive-level briefings on program and project performance, providing insights and recommendations for decision-making

• Manage stakeholder expectations and foster alignment across all levels of the organization, balancing competing priorities to drive consensus

• Develop and maintain relationships with external partners, vendors, and consultants to support project and program objectives  

• Lead continuous improvement initiatives, implementing best practices, tools, and methodologies to optimize project delivery and program management processes

• Oversee change management processes to ensure smooth transitions during large-scale technology and engineering initiatives

• Encourage an innovative approach to project management, seeking opportunities to integrate automation and digital tools to enhance productivity and results

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic 

• BS/BA college degree

• 15+ years of experience in technology, SaaS, or high-Technology businesses paired with experience in corporate strategy, business operations, or management consulting 

• 10+ years in a senior leadership role 

Preferred

• MBA Preferred 

• Deep analytical and problem-solving skills, and comfort using a data-driven approach to solving problems 

• Passion for innovation and catalyzing Technology; interest in gaining experience as part of the leadership team.

• Familiarity with GTM organizations, within or across marketing, Technology, or sales functions 

• Strong understanding of engineering, product development, and technology processes in high-growth or large-scale organizations. 

• Proficiency with project management tools and methodologies (e.g., Agile, Scrum, Lean) and familiarity with metrics-driven decision-making. 

• Exceptional problem-solving skills, with a demonstrated ability to anticipate challenges and implement effective solutions. 

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $284,400.00 - $423,475.00 base salary

 

Washington, Maryland, New Jersey and New York (including NYC metro area): $266,300.00 - $380,400.00 base salary

 

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

 

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

 

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

 

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

 

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

 

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

 

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

EEO Statement

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

 

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