Digital Customer Engagement Specialist (IGT1)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Digital Customer Engagement Specialist (IGT1)Full-timeCompany DescriptionAbout IGT1:IGT1 is a rapidly growing offshore technology and talent solutions company based in Port City Colombo. We are a fully owned subsidiary of IGT I Holdings Sweden AB, funded by the three of world’s leading private equity firms; EQT Group, Hg, and TA Associates and also a sister company of IFS.At IGT1, we partner with global businesses to provide them with an operation that maximizes efficiency, spurs growth, allows them to develop and deliver world-class products and services, and creates long-term value. Our people-first culture champions diversity, teamwork, and continuous learning, creating an environment where talent thrives. With a team of over 500 professionals and counting, we are always looking for passionate, skilled individuals who want to make a global impact while being part of something extraordinary. Through our offshore collaboration model, you'll be embedded within the team of one of our esteemed international clients, contributing directly to high-impact, enterprise-level initiatives. About the Client: KyribaKyriba empowers CFOs and their teams to transform how they activate liquidity as a dynamic, real-time vehicle for growth and value creation, while protecting against financial risk. Kyriba's pioneering Active Liquidity Network connects internal applications for treasury, risk, payments, and working capital with vital external sources such as banks, ERPs, trading platforms, and market data providers.At Kyriba, we believe that every team member plays a role in driving innovation and delivering exceptional value to our customers worldwide. Joining our Sri Lanka team means becoming part of a global fintech leader committed to excellence, collaboration, and continuous learning.About the Role:This is an exciting opportunity to join a fast-growing, SaaS company where customer success, data, automation, and AI come together to create exceptional customer experiences. Treasury, cash management, payments, or broader finance experience is desirable, as many of our customers operate within complex financial environments.Reporting to the Director, Customer Engagement, EMEA, you'll sit at the intersection of customer strategy, analytics, operations, content, and technology, helping us build scalable customer engagement programs that drive adoption, retention, expansion, and measurable business value.This role is ideal for someone who enjoys solving complex customer challenges through data, digital engagement, automation, and innovative thinking.Job DescriptionDrive Customer Insights & Value RealizationAnalyze product usage, adoption trends, customer health indicators, and engagement data to uncover actionable insights.Identify opportunities for customers to achieve greater value through deeper product adoption.Surface risk signals, adoption gaps, and expansion opportunities across customer segments.Translate complex customer data into clear recommendations that support strategic customer conversations.Partner with Customer Engagement Executives (CEEs) and Account Managers (AMs) to drive stronger customer outcomes and business value realization.Enable Strategic Customer EngagementDevelop Business Review (BR) materials and executive-ready presentations.Create compelling, data-driven narratives that demonstrate customer ROI, adoption progress, and business impact.Support customer-facing programs that strengthen engagement throughout the customer lifecycle.Scale Digital Customer SuccessManage a high-volume portfolio of customer relationships through digital-first engagement strategies.Execute scalable customer programs using automation, webinars, office hours, playbooks, and targeted campaigns.Support onboarding, adoption, renewal readiness, and customer education initiatives.Help design customer journeys that drive faster time-to-value and long-term success.Leverage...