Restaurant Host/ Hostess, Nobu (Caesars New Orleans)

The Restaurant Host/Hostess position is responsible for greeting and seating guest in assigned dining area.

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. 

• Responsible for greeting and seating guest in assigned dining area. 
• Provides assistance to both guests and team members when necessary. 
• Greets guests upon their arrival and escorts guest party to appropriate table in dining area. 
• Maintains order and cleanliness in dining room. 
• Reports all complaints to management on duty. 
• Ensures that schedules food servers and bus persons are present, chairs and tables are properly positioned and station groupings are assigned to each station. 
• Distributes checks and handles comps, food coupons, and Player cards. 
• Ensures proper check and cash control procedures are carried out. 
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors. 
• Creates an atmosphere of luck and celebrates guest’s wins. 
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. 
• Anticipates needs and provides fast, flawless service. 
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes Caesars Rewards programs and card membership. 
• Provides a warm farewell and thanks guests for visiting. 
• Completes special assignments for management as requested.

• High School diploma or equivalent preferred.
• Minimum one year Hostess experience at a fine dining restaurant preferred.
• Ability to read and write English sufficiently to perform job.
• Consistently displays extraordinary service with an upbeat and positive attitude.
• Some knowledge of food service. 
• Previous experience of at least one year in a high-volume, fine dining establishment is preferred.

Additional Requirements:

• Loud, fast paced environment, multiple tasks to be handled under time constraint.
• Ability to stand for 8 hours.
• Normal vision and hearing range
• Eye/hand coordination and manual dexterity.
• Ability to distinguish letters, symbols, and colors.
• Must be able to handle a heavy business volume in a timely manner.
• Must be neat and clean in appearance and physically fit to perform the duties required
• Ability to move throughout the outlet (standing, walking, kneeling, bending) for extended periods of time.
• Ability to make repeating movements of the arms, hands, and wrists.
• Ability to express or exchange ideas verbally and perceive sound by ear.
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Ability to turn or twist body parts in a circular motion.
• Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

GAMING PERMIT:  N/A