Engagement Manager (NY)

View all jobsEngagement Manager (NY)New YorkMarket OperationsHybridFull-timeWonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo has raised over $200M in funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.We are looking for an experienced Engagement Manager who is passionate about helping businesses succeed and meet their immediate staffing needs. You will be responsible for nurturing long-term relationships, identifying ways to expand collaboration, and finding creative opportunities to make our partners across a number of verticals (including retail, business services, and distribution/logistics) successful.In this role, you will build strong local level relationships and serve as a trusted advisor to the key users of our platform. You will provide timely product insights and training to our key users to ensure adoption and growth of our platform within the customers business.The Operations team at Wonolo is the oil that keeps the gears turning throughout the lifecycle of a Wonolo customer and the Wonolo worker. You will join a team that loves the Wonolo mission, business strategy, building new opportunities, and growing relationships and you will be on the leading edge of helping shape the future of work.We welcome qualified candidates located in the New York Area, and willing to be onsite.What you'll do:Partner closely with the key users of our platform to ensure full product adoption into their internal workforce staffing strategy and daily practicesGrow, retain, and manage key user relationships within a book of businessDevelop a deep understanding of the users’ goals and effectively solution the product and tailor the user experienceDiscover, identify, and close new opportunities in partnership with account growth and sales, using a sales qualification frameworkConduct weekly in-person meetings and on-site customer visits to strengthen relationships, identify expansion opportunities, and drive revenue growthParticipate in customer and user kick-off calls, lead post-launch reviews, and quarterly business reviews with users to align on upcoming opportunitiesConduct regular and recurring touchpoints with all of the users in your book of business to ensure retention and growth with each user and customer venuePartner closely with Customer Operations, and Product teams to make sure customers have the best possible experienceOwn the launch of new venues and customers within your assigned marketsTravel as needed for customer relations (up to 60%)Who you are:4-6+ years of account management, consultative business development experience or Customer Success.Experience building large enterprise client relationships while also discovering and closing revenue generating opportunitiesExperience selling into or supporting clients in light industrial or HR/procurement organizationsA self-starter with strong organizational, analytical, and communications skills (both written and verbal)Located in NY area with the ability to travel to client sites.If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.Nice to haves: Staffing experienceExperience with 2-sided marketplacesStart-up experienceExperience using SalesforceExperience using Business Intelligence (BI) Tools (extra points for Looker experience)Experience using the MEDDPICC sales qualification methodologyPay...