Identity Access Management Analyst
Job Description
Sponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.
Work Arrangement: This role is categorized as hybrid on night shift. This means the successful candidate is expected to report to the GM Philippines office as directed by the business, with remote flexibility on non-required onsite days. Night shift hours align with North American and Latin American business operations.
The Role
The Identity Access Management (IAM) Analyst is an individual contributor role within the Manila People Services Center (PSC), responsible for the day-to-day operational delivery of Identity and Access Management services across the GM employee, contingent worker, and supplier population.
This role supports GM employees, managers, and HR partners across North America, GMIO, and other supported geographies by managing identity lifecycle requests, resolving access issues, and maintaining data integrity within GM's identity systems. Operating on the night shift, this analyst provides coverage aligned to the business needs of global stakeholders during off-peak Manila hours.
What You'll Do
Identity Lifecycle & Access Management
Process end-to-end GMIN onboarding and GMID activation for new hires, contingent workers, and supplier users across supported geographies
Manage GMID suspension and unsuspension across employee types including hourly, salary, and contingent workers; apply correct suspension reason codes and follow established procedures for joint ventures, subsidiaries (Cruise, GM Financial), and Other Service Providers
Handle GMID reactivation and password resets in alignment with standard operating procedures (SOPs) and knowledge articles
Execute offboarding identity steps including IT Store Ticket processing and deprovisioning of access for departing employees and contingent workers
Identity Analysis & Data Integrity
Conduct identity analysis and research to resolve duplicate GMIN cases, mismatches in Outlook, and discrepancies in People Finder
Perform person maintenance tasks including company audits, onboarding profile validation, and profile updates
Manage GMIN Litigation On Hold, CISA Reports, and SCSG GMIN maintenance cases in accordance with global processes
Identify and resolve data mismatches and escalate complex cases as appropriate
Organization & Supplier Administration
Support Org Manager requests including creating, editing, and deleting sub-organizations, and assigning or changing Org Advocates
Administer DUNS and Ultimate DUNS change notifications following global processes
Process supplier provisioning requests through GLPD/Access Admin and Covisint, including Security Administrator Spreadsheet creation, referrals, and 2-Step Verification setup
Manage SupplyPower onboarding and reject pending requests following global procedures
Case Management & Service Delivery
Manage cases via ServiceNow, ensuring timely resolution in line with SLA targets for volume, accuracy, timeliness, and First Time Resolution (FTR)
Execute peer check review processes to ensure quality and accuracy of work prior to completion
Adhere to quality standards and contribute to continuous improvement by flagging recurring issues to Team Leads and Supervisors
Maintain up-to-date knowledge of SOPs and Knowledge Articles; flag outdated content to the Knowledge Management team
Collaboration & Communication
Partner with Global Service Desk on complex or escalated GMID and access issues outside of PSC scope
Communicate effectively with HR partners, managers, and employees across time zones regarding case status and resolution
Participate in team huddles, shift handoff communications, and training sessions as required
Systems & Tools
Case Management: ServiceNow
Identity Systems: GLPD / Access Admin, Covisint / SupplyPower
HR Systems: Workday
Reporting & Tracking: Excel, SharePoint
Communication: Outlook, Microsoft Teams
Your Skills & Abilities (Required Qualifications)
Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field, or equivalent work experience
Strong attention to detail with the ability to manage high-volume, process-driven tasks accurately and consistently
Demonstrated ability to follow complex SOPs and apply judgment when cases fall outside standard procedures
Strong written and verbal communication skills in English; able to communicate clearly with global stakeholders
Ability to work independently on the night shift while maintaining quality and meeting SLA commitments
Proficiency with Microsoft Office tools (Excel, Outlook, Teams, SharePoint)
What Will Give You A Competitive Edge (Preferred Qualifications)
Prior experience in an HR Shared Services, People Services Center, or IT Service Desk environment
Familiarity with identity management concepts including provisioning, access governance, and lifecycle management
Experience using ServiceNow or a comparable case management platform
Exposure to Workday or other HR information systems
Experience working in a multi-country, multilingual service delivery environment
Spanish language proficiency (spoken and/or written) is an advantage, given the global scope of supported geographies
GM Behaviors
All analysts are expected to consistently demonstrate the GM Behaviors:
Win with Integrity — Handles sensitive identity and access data with the highest level of confidentiality and accuracy
Own the Outcome — Takes full accountability for case quality and resolution; follows through on commitments
Move with Urgency — Acts promptly on time-sensitive requests such as GMID suspensions, onboarding blockers, and litigation holds
Speak Fearlessly — Raises data integrity concerns, SLA risks, or process gaps proactively to supervisors and team leads
Be Inclusive — Collaborates respectfully with a globally distributed team across multiple time zones
Lead as One Team — Supports peers through peer check processes, knowledge sharing, and shift handoff communication
What Success Looks Like in This Role
Consistent achievement of SLA targets for case volume, timeliness, accuracy, and First Time Resolution
Zero or minimal rework on identity transactions due to strong SOP adherence and peer review participation
Proactive identification and escalation of data integrity issues before they impact employees or downstream systems
Positive stakeholder feedback from HR partners, managers, and employees on responsiveness and accuracy
Demonstrated growth in multi-skill capability across IAM service lines within the first year
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Non-Discrimination and Equal Employment Opportunities
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.