Brief info about Vinted
Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.
The Vinted Group is made up of three business units that support this mission:
Vinted Marketplace is Europe’s leading platform for second-hand fashion and a go-to destination for all kinds of pre-loved items, with a growing range of categories. Our platform connects millions of members across 20+ markets, helping great items find a new life.
Vinted Go enhances the shipping experience with a vast network of over 500,000 pick-up and drop-off points, partnering with more than 60 carriers across Europe, with added services like item verification for peace of mind on high-value pieces.
Vinted Pay is the newest part of the Vinted Group, dedicated to bringing secure, reliable payments to buyers and sellers across Europe. Seamlessly integrated into the Vinted app, it helps keep every transaction safe, efficient, and easy for our members.
Founded in 2008 in Lithuania, Vinted began as a way for friends to find new homes for clothes they no longer needed. In 2019, we became Lithuania's first unicorn! Today, our headquarters remain in Vilnius, and we've grown with offices across Europe, supported by a team of over 2,000 people.
Information about the position
The Global People Operations Team, which you’ll be joining, is dedicated to delivering a seamless, high-quality experience for employees at every stage of their journey. We lead with care and empathy, building efficient, intuitive processes and systems that keep our people at the center of everything we do.
Leveraging a strong foundation in Workday, our Jira ticketing portal, and automated workflows, we have recently entered the launch of our People Shared Service Center. This centralized model enables us to scale our impact, enhance service delivery across the broader People Team, and create new opportunities for growth, development, and meaningful contribution.
As a People Operations Coordinator, you’ll help deliver an exceptional employee experience through employee support, your attention to detail, data-driven approach, strong communication skills, and passion for people.
In this position, you’ll
- Own the day-to-day management of our Jira ticketing queue & serve as the primary point of contact for employee questions and requests through our Jira ticketing portal, managing a high volume of tickets while providing timely, accurate support and guiding colleagues through People processes and available resources.
- Support and guide employees throughout their lifecycle – from onboarding to offboarding (employment documentation, visa & relocation, benefits, etc.)
- Maintain accurate and up-to-date employee records and People documentation in Workday, as well as keep internal processing documentation up to date in Confluence
- Manage the benefits administration process, including enrollment, changes, and terminations, and support in implementing new benefits and statutory requirements while serving as the contact point to stakeholders
- Manage the execution of routine and daily business operations to support overall efficiency
- Identify potential areas for improvement in processes & collaborate with other People Team functions and stakeholders on various initiatives and projects
About you
- You have up to 2 years of experience in People Operations, HR Coordination, Employee Support, Shared Services, or a similar employee support role in a fast-paced, international environment
- You have a strong customer service mindset and ideally experience in working globally with diverse communities and countries
- You possess excellent communication and written skills in English; any additional European language would be a plus
- You're well-organized, collaborative, service-oriented, and passionate about finding automation solutions
- Experience with Workday, Jira or Confluence would be a plus
Work perks
- The opportunity to benefit from our share options programme
- 25 working days of holiday
- Access to all the tools & tech needed for work
- Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
- Private health insurance
- Digital mental and emotional health support and Employee Assistant Program (EAP)
- Frequent team-building events
- A personal monthly budget for shopping on Vinted
- The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
- A dog-friendly office
- In Vilnius office: gym & in-house meals at friendly prices
- In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast
Working at Vinted
Individual Learning Budget
We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.
Hybrid Work
We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.
Equal Opportunity
The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.
The gross monthly salary range for this position is:€1.950—€2.633 EUR