Who We Are
At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive - and that’s why we invest in your growth, wellbeing, and ability to make an impact.
Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.
POSITION SUMMARY:
The Strategic Program Manager is responsible for leading complex, cross-functional initiatives that drive enterprise transformation, strategic initiatives, operational excellence, and business growth through the successful delivery of complex cross-functional programs. This role partners closely with business and technology leaders to translate strategic objectives into executable plans and measurable outcomes.
The ideal candidate combines strong project leadership capabilities with business acumen, executive communication skills, and experience operating in fast-paced environments where priorities evolve rapidly.
DESCRIPTION:
Essential Functions, Duties, and Responsibilities
- Lead complex programs and initiatives across Origination, Servicing, Operations, Technology, Risk, Compliance, and Commercial organizations.
- Partner with business leaders to define scope, success metrics, operating models, and implementation roadmaps for strategic initiatives.
- Develop and manage program plans, milestones, dependencies, risks, and stakeholder communications.
- Coordinate multiple workstreams and ensure alignment across business and technology teams.
- Facilitate executive meetings, governance forums, and decision-making sessions.
- Prepare executive-level presentations, status updates, business cases, and recommendations.
- Identify risks, dependencies, and organizational impacts and drive resolution strategies.
- Support product launches, business readiness, operational readiness, and change management activities.
- Drive accountability across stakeholders to ensure successful delivery of business outcomes.
- Performs related duties as assigned by management.
Qualifications and Education Requirements:
- Bachelor’s degree in related field is preferred.
- 7+ years of project, program, or transformation leadership experience.
- Mortgage origination and/or servicing experience is strongly preferred.
- Experience leading enterprise initiatives involving multiple stakeholders and business functions.
- Experience supporting executive leadership teams and governance processes.
- PMP certification preferred but not required
Skills, Abilities, and Knowledge:
- Strong executive communication and presentation skills.
- Ability to operate independently with limited oversight.
- Proven ability to influence without direct authority.
- Strong interpersonal skills with the ability to develop and maintain effective and professional relationships across the organization and with customers.
- High learning agility with the ability to learn and integrate business variables and learn new systems and platforms.
- Strong analytical skills & problem-solving abilities; solid decision-making abilities coupled with sound judgment.
- Effective at managing multiple priorities under tight deadlines in a fast-paced, dynamic environment.
- Strong project management and time management capability.
- Self-directed and comfortable working with ambiguity and uncertainty.
- High degree of professional maturity, integrity, ability to maintain confidential data and information.
- High degree of business acumen; strong technical aptitude.
- Strong Microsoft Office skills
Work Environment and Physical Requirements:
- Working on-site at assigned office location.
- Regular and punctual attendance adhering to schedule established by leadership.
- Flexibility to work occasionally adjusted work schedules, overtime, and evening and/or weekend hours to meet deadlines or as business needs demand.
- Working in a cubicle hub, maintaining focus on phone calls in a noisy environment within earshot of multiple other conversations.
- Sedentary work in a stationary position at a cubicle for prolonged periods of time.
- Constant repetitive motions required for operating a computer, such as typing and managing phone calls.
- Constantly communicating effectively verbally in English, including accurately exchanging information with others following identification of correct procedures.
Additional Information
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.
Employees and applicants acknowledge that this is not a remote role. Individuals in this role are required to be on-site to complete essential job duties, absent extenuating circumstances.
Additional Information:
While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.
All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.
Why Newrez
We’re a great place to work because we invest in what matters: your career, your community, your wellbeing, and your future. Our total rewards package is designed to support your whole self.
Company Benefits:
We offer benefits, programs, and perks that support you in every aspect of your life.
Medical, dental, and vision insurance
Health Savings Account with employer contribution
401(k) Retirement plan with employer match
Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave
Adoption Assistance
Tuition & Certification reimbursement
Employee Mortgage Loan Program
The Newrez Employee Emergency and Disaster Fund is a program to support our team members experiencing hardships
Newrez NOW:
Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference.
1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception)
Matching Gifts Program - dollar-for-dollar up to $1,000
Access to grants, nonprofit resources, and volunteer opportunities
More than $6,000,000 donated since 2020
1 in 5 employees participates in at least one Employee Resource Group (ERG)
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.