Patient Onboarding Coordinator, Speciality- Evernorth- Remote

Patient Onboarding Coordinator, Specialty (Intake Care Associate Analyst)

Support the clinical management and order setup of specialty pharmacy patients under the supervision of a licensed pharmacist. Ensure accurate coordination of patient deliveries and provide exceptional customer service.

Hours: Monday- Friday, rotating shift between 8am-5:30pm EST
 

Key Responsibilities:

• Communicate with patients, caregivers, and medical staff to coordinate home and office deliveries.

• Handle inbound/outbound calls and follow-up as directed by a pharmacist.

• Assist with onboarding new specialty patients and maintain accurate patient records.

• Complete patient assessments and medication delivery setup under pharmacist supervision.

• Provide copay information, process payments, and ensure compliance with accreditation standards.

• Document all interactions accurately and maintain confidentiality.

• Meet quality and productivity standards while delivering excellent service.
  
  Skills & Abilities:

• Strong customer service and communication skills.

• Organized, detail-oriented, and able to manage time effectively.

• Works well independently and in a team environment.

• Maintains professionalism and confidentiality.

• Proficient in Microsoft Office Suite.
  
  Requirements:

• High School diploma or GED.

• At least 1 years related customer service experience within a healthcare environment

• Pharmacy Technician certification preferred.

• Prior specialty healthcare experience desired.

As part of Evernorth Health Services, this role supports CarepathRx within 

our Pharmacy and Care Delivery organization. Our team focuses on 
specialty pharmacy and infusion services in partnership with hospitals and 
health systems.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 23 - 34 USD / hourly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.