Program Manager - Enterprise Partnership (Customer Transition Governance)
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
The Program Manager – Enterprise Partnerships (Customer Transition Governance) acts as a strategic enterprise partner, collaborating across Departments, Global Sales and Marketing, Customer Experience, and operational teams.
You will serve as a necessary integrator and influencer, responsible for leading programme management and execution of complex, cross-functional initiatives that ensure growth, improve customer experience, and lead enterprise transformation. A primary focus includes operationalizing and scaling the Customer Transition Governance Framework, ensuring alignment across functions and enabling effective executive decision-making.
You will report to the Manager GEBS Business Operations Customer Care and have dotted line reporting to Enterprise Partnerships and Mergers & Acquisitions within our Supply Chain Strategy & Planning organization, location are India & Poland , preferably within proximity to a Rockwell Automation facility.
Your Responsibilities:
Be a trusted enterprise partner, connecting business, customer, and operational priorities across departments
Lead complex, cross-functional programmes from initiation through delivery
Drive execution of initiatives that support enterprise growth, channel strategy, and customer experience outcomes
Translate strategic goals into clear programme plans, milestones, and execution frameworks
Lead the Customer Transition Governance Framework, ensuring consistent application across regions and segments
Establish governance, decision pathways, and accountability models for customers transitioning from or to a direct engagement
Partner with senior leaders to gather inputs (financial, customer, operational readiness) and translate into executive-ready decision narratives
Coordinate dependencies across teams including sales, customer care, operations, finance, and digital
Resolve risks, and tradeoffs; escalate with clear recommendations
Guide understanding, communication, and change readiness across all partners
Influence and build consensus across enterprise partners to promote outcomes without direct authority
Bachelor's degree or equivalent experience
Minimum 5+ years of experience in program management, business operations, or transformation delivery
The Essentials - You Will Have:
Experience with enterprise operations, customer experience, and go-to-market models
Proven ability to lead cross-functional programmes in ambiguous environments
Strategic mindset with an ability to balance short-term execution and long-term transformation
Experience developing governance structures and decision frameworks
Strong partner management and ability to influence senior leaders and cross-functional teams
Summarise complex inputs into clear, executive-level messaging
Experience leading organisational change and transformation plans
Experience interpreting and responding to customer requests across all levels
The Preferred - You Might Also Have:
Experience with channel strategy, distributor models, or go-to-market transformations
Experience building and implementing enterprise governance and decision frameworks
Exposure to customer experience, digital transformation, or commercial operations plans
What We Offer:
Our benefits package includes …
Comprehensive mindfulness programmes with a premium membership to Calm
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching programme – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
Employee Assistance Program
Personalised wellbeing programmes through our OnTrack programme
On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.