Technical Support Specialist

What You Will Do.

Wundermart is looking for a Technical Support Specialist to join our growing team! Are you someone who loves building strong relationships, solving issues, bridging the gap between technology and business, and by helping partners to get the most out of our platform? This might be the role for you!

As technical support specialist, you are at the center of Wundermart's continued success, assisting our customers and colleagues with their everyday requests. While we strive to provide seamless, autonomous shop technology,
issues can still sometimes arise, and that's where your expertise comes in!
Also, you will assist our partners in how to use our platform. Not all of them are using it the way it’s meant to be used. With a light account management touch, you help them work smarter, close the gaps, and build a foundation for a strong, long-term partnership.

Your key responsibilities.

• Remote support for troubleshooting and maintenance of ERP and POS systems, with on-site visits when necessary.
• Tracking incoming tickets from the different customers and partners we work with and making sure they are handled properly.
• Follow-up requests from partners and customers and update and involve your colleagues at the right time.
• Remote support during shop installations.
• POS hardware preparations + configurations

What you can bring.

• You live in (or at a reasonable commutable distance from) Amsterdam.
• You have 2+ years of relevant experience in a customer-facing role.
• Great communication skills and fluent in Dutch and English.
• Solid experience in handling large volumes of calls and messages from customers using a customer support ticketing system.
• A strong affinity with internet technologies and a solid understanding of ERP & POS technology.
• An innovative mind, with strong problem-solving skills and able to adapt to new procedures while dealing with many support requests.
• You love to aid and feel a sense of achievement when helping customers to solve a problem at hand.
• Strong organizational skills and the ability to manage multiple tasks.
• Analytical thinking and problem-solving skills.
• In possession of driver’s license B.
• Flexibility to travel if required

What We Offer.

• Plenty of room for growth in a fast-paced and dynamic scale-up environment
• Learning budget
• Travel reimbursement
• Monthly phone compensation
• Regular company events
• And more...