This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Travel Specialist – Individual Products based in Canada.
This role offers the opportunity to build meaningful customer relationships while helping individuals find the right travel protection solutions.
You will act as a trusted advisor, educating customers on available products and creating personalized recommendations based on their needs.
The position combines sales expertise, customer service excellence, and consultative communication in a supportive remote environment.
You will manage customer interactions across phone and online channels while contributing to business growth and retention goals.
This opportunity is ideal for a motivated professional who enjoys problem-solving, exceeding targets, and delivering exceptional experiences.
With strong training, career development opportunities, and performance recognition, this role provides a pathway for long-term growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Travel Specialist – Individual Products based in Canada.
This role offers the opportunity to build meaningful customer relationships while helping individuals find the right travel protection solutions.
You will act as a trusted advisor, educating customers on available products and creating personalized recommendations based on their needs.
The position combines sales expertise, customer service excellence, and consultative communication in a supportive remote environment.
You will manage customer interactions across phone and online channels while contributing to business growth and retention goals.
This opportunity is ideal for a motivated professional who enjoys problem-solving, exceeding targets, and delivering exceptional experiences.
With strong training, career development opportunities, and performance recognition, this role provides a pathway for long-term growth.
Accountabilities:
- Selling and promoting a range of travel insurance products to meet customer needs.
- Managing inbound and outbound customer calls while maintaining consistent follow-up with prospective clients.
- Building strong relationships with customers by understanding their goals, concerns, and individual requirements.
- Providing clear product education and recommending appropriate solutions based on customer needs.
- Delivering an exceptional customer experience through professional, responsive, and value-focused communication.
- Achieving and exceeding quarterly sales targets and performance objectives.
- Handling customer questions, concerns, and objections with confidence and effective problem-solving.
- Maintaining accurate records and following established processes to support customer and business outcomes.
- Experience in a sales-focused role, with travel industry experience considered an asset.
- Demonstrated success meeting sales goals, performance metrics, or customer service targets, ideally within a contact center environment.
- Strong communication skills with the ability to establish and maintain positive customer relationships.
- Excellent decision-making, problem-solving, and objection-handling abilities.
- Self-motivated, accountable, and comfortable working independently in a remote setting.
- Ability to adapt quickly, manage changing priorities, and remain professional under pressure.
- Strong customer service mindset with attention to detail and a commitment to delivering quality experiences.
- Ability to successfully complete a criminal background check.
- Willingness to obtain an Accident & Sickness and Life License by successfully completing the Life License Qualification Program (LLQP) and required examinations.
- Fully remote work opportunity with a consistent Monday–Friday schedule.
- Competitive salary with performance-based incentives tied to sales achievements.
- Paid training and support to obtain required professional licensing.
- Opportunities for career growth and advancement.
- Recognition programs rewarding high-performing team members.
- Comprehensive health benefits and pension plan.
- Access to wellness resources and employee-focused programs.
- Supportive, inclusive, and collaborative work environment.
- Opportunity to develop expertise in customer engagement, insurance solutions, and consultative sales.
The Travel Specialist will support customers by providing expert guidance, promoting travel protection solutions, and delivering a high-quality experience throughout every interaction. Responsibilities include:
Requirements:
The ideal candidate is a customer-focused sales professional who enjoys building trust, achieving results, and working in a fast-paced environment. Required qualifications and skills include: