OCI Incident Response is the first line of defense for maintaining the high availability of Oracle Cloud Infrastructure. We reduce the frequency, duration, and impact of customer-facing incidents through large-scale incident management, automation, and continuous operational improvement.
As a Lead Principal Platform Software Engineer, you will help define the future of incident management across OCI. You will design and build scalable platforms, automation, and agentic AI-driven solutions that improve how OCI detects, investigates, mitigates, and learns from service-impacting events. Your work will influence reliability across multiple engineering organizations and services.
What You’ll Do
- Design and deliver scalable systems, services, and automation that improve OCI-wide reliability.
- Lead agentic and AI-powered solutions that accelerate incident detection, diagnosis, mitigation, and learning.
- Define architectural patterns, engineering standards, and observability practices that improve resiliency and operability.
- Lead complex cross-organizational initiatives with broad customer and business impact.
- Serve as a technical leader during critical incidents, driving systemic fixes and long-term improvements.
- Partner with senior engineers, architects, and service teams to raise the reliability bar across OCI.
Basic Qualifications
- Bachelor’s degree in Computer Science or related field, or equivalent practical experience.
- 10+ years of software development experience.
- Strong proficiency in one or more modern languages such as Java, C++, Go, or Python.
- Experience designing and building large-scale distributed or cloud systems.
- Experience with observability, testing, CI/CD, and production operations.
- Strong software engineering fundamentals and architecture skills.
Preferred Qualifications
- Experience with incident management, SRE, or cloud operations.
- Experience applying AI, LLMs, or agentic systems to automation workflows.
- Strong communication, leadership, and cross-functional influence.
- Experience mentoring engineers and driving organization-wide technical improvements.
- Experience with OCI or other large-scale cloud platforms.
Minimum Job Qualifications
Education and/or Experience:
15 years of experience in software development
OR
Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 11 years of experience in software development
OR
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 11 years of experience in software development
OR
Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 9 years of experience in software development
OR
Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 9 years of experience in software development
OR
Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 7 years of experience in software development.
Job Skills:
Same skills as prior level.
Coding Experience:
10 years of experience with programming and/or scripting languages (e.g., SQL, C/C++, JavaScript).
Database Experience:
6 years of experience with databases.
Preferred Job Qualifications
Education and/or Experience:
16 years of experience in software development
OR
Bachelor's of Technology (B.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 12 years of experience in software development
OR
Bachelor's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 12 years of experience in software development
OR
Master's of Technology (M.Tech) Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 10 years of experience in software development
OR
Master's Degree in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 10 years of experience in software development
OR
Doctorate in Computer Science, Computer Engineering, Software Engineering, Electrical/Electronics Engineering, Computer Information Systems, Information Systems, Information Technology, Telecommunications, Mathematics, Physics, or related field AND 8 years of experience in software development.
Job Skills:
-Oracle Product Knowledge: Demonstrated knowledge of -Oracle products and the ability to educate customers on their effective use.
People Leadership / Management Experience:
2 years of experience in a technical lead role with or without direct reports.
Budget Experience:
3 years of experience working with operating budgets and/or project financials.
Cloud Platforms Experience:
5 years of experience with cloud platforms (e.g., AWS, Azure, Google, Oracle Cloud).