Senior Business Operations and Growth Lead, Ticketing

Skip to main content Careers Senior Business Operations and Growth Lead, Ticketing United States Role overview Application Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The New Initiatives Team is Airbnb's internal engine for building new businesses. We identify opportunities beyond Airbnb's core offering, test them quickly, and scale what works into durable, high-performing businesses with global reach. The team operates across the full arc from early concept and market validation through to the operational frameworks and growth strategies that make a new business scalable. We sit at the center of the organization, which means we work across every function including Product, Engineering, Design, Marketing, Supply, and Finance, and we are accountable for turning insights into outcomes, not just recommendations. The Difference You Will Make As a Senior Business Strategy and Operations Lead for Ticketing, you will be responsible for defining the strategy, setting priorities, and driving Airbnb's tickets business to its goals. You will own the outcomes: supply activation, tickets sold, Gross Booking Value, and quality of guests experience. Cross-functional teams in product, marketing, supply, and partnerships rely on the priorities you set, and you are accountable for making sure those priorities are the right ones. This is a role with strategic authority. You will define what the business works on and why, push back when plans fall short, and make the calls that keep the business on track. You will also need broad functional command: depth in product, marketing, supply, and analytics to assess plans critically, identify the right path forward, and hold partners to a high bar. The measure of success is always the outcome. A Typical Day Strategic Leadership: Define and drive Airbnb's approach to tickets. Identify which partners and categories matter most, building the business case, and translating market dynamics into growth plans that move the needle on supply activation, GBV, and customer experience. Market and Partner Intelligence: Maintain a deep, current understanding of the ticketing market, across tours, activities, attractions and live events. Includes depth in understanding of OTAs, primary and secondary ticketers, reservation systems, and channel managers; bring well-synthesized intelligence and relationships to leadership that shapes what Airbnb prioritizes and how. Analytical Excellence: Build the financial models, performance frameworks, and operational analyses that underpin every strategic decision. Go deep on the data personally; translate complex findings into clear, actionable recommendations. Cross-Functional Collaboration: Work across Product, Marketing, Supply, Finance, and Partnerships to align plans, close gaps, and ensure the right things get prioritized. Know what motivates each team and shape your approach accordingly. Bring enough fluency in product and marketing to be a credible partner in both rooms - whether that means shaping requirements, influencing a roadmap, or defining how demand flows through and with distribution technology partners. Stakeholder Engagement: Build and maintain strong relationships with internal and external stakeholders. Serve as a trusted advisor by translating complex data and market dynamics into clear recommendations that drive decisions. Innovation and Growth: Continuously identify new levers, such as incentive structures, partner programs, go-to-market approaches, that can accelerate supply activation,tickets sold, GBV and activate the Airbnb flywheel. Bring creativity to both...