Strategic Account Manager - Stellarus, Principal

Your Role 

The Sales and Accounts Management team is responsible for ensuring Stellarus’ customers achieve meaningful, sustained value from the platform and experience a high level of trust, partnership, and satisfaction. The Strategic Account Manager - Stellarus, Principal is a senior individual‑contributor role responsible for managing and growing a portfolio of strategic customer accounts that are important to Stellarus’ growth and customer outcomes, but do not carry the same enterprise‑level risk or visibility as flagship accounts. 

In this role, you will serve as the primary account owner for assigned strategic customers, developing account strategies, driving value realization and solution adoption, and partnering across Product, Technology, and Operations teams to deliver measurable business outcomes. You will engage regularly with senior leaders within customer organizations and operate with a high degree of independence, while escalating the most complex, high‑risk, or enterprise‑impacting issues to senior account leadership. 

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. 

Your Work 

In this role, you will:  

Strategic Account Ownership 

• Own the day‑to‑day and long‑term success of a portfolio of strategic customer accounts 
• Develop and execute account plans aligned to customer goals and Stellarus’ broader strategic priorities 
• Maintain accountability for revenue renewal, recapture, and growth; customer satisfaction; retention; and delivery of agreed outcomes

Customer Relationship & Senior Leader Engagement 

• Build and nurture trusted relationships with senior and executive‑level stakeholders within customer organizations
• Lead regular business reviews and planning discussions, communicating progress, insights, and next‑step priorities
• Escalate complex or high‑risk situations to senior account leadership when appropriate

Customer Value Realization & Solution Adoption 

• Ensure customers achieve measurable value from Stellarus solutions
• Develop a strong understanding of customer workflows, challenges, and operational priorities
• Partner with Customer Experience, Product, Technology, Clinical, and Operations teams to guide solution adoption and continuous improvement
• Proactively identify opportunities to optimize customer outcomes or expand solution usage

Commercial Partnership & Retention Support 

• Support commercial activities for assigned accounts, including renewals and expansions, in partnership with Sales, Legal, and Finance
• Provide account insights, value realization evidence, and relationship context to support renewal discussions
• Surface growth opportunities aligned to customer needs while maintaining focus on trust and long‑term partnership health

Cross‑Functional Coordination & Customer Advocacy 

• Serve as the voice of the customer for assigned accounts, translating needs and insights into actionable guidance for internal teams
• Support prioritization discussions for features, enhancements, and delivery sequencing related to assigned accounts
• Monitor account health, risks, and dependencies; coordinate resolution across teams

Governance, Planning & Change Support 

• Participate in governance forums, integration planning, and roadmap discussions for assigned accounts
• Support change management efforts related to new deployments, enhancements, or workflow changes
• Communicate value and impact clearly to technical, operational, and executive audiences

Your Knowledge and Experience  

• Requires a bachelor’s degree or equivalent experience
• Requires 10 years of experience in customer success, strategic account management, healthcare consulting, or related roles within: 
  • A health plan or payer organization 
  • A healthcare or enterprise technology company 
  • Another large, complex, regulated enterprise 
• Requires proven experience building trusted relationships with senior leaders and decision makers
• Requires strong understanding of health plan or enterprise business operations
• Requires experience working cross functionally with Product and Technology teams
• Requires strong analytical, communication, and problem-solving skills