Director, Office of the COO

Back to jobsDirector, Office of the COONew York, New York, United StatesApplyAbout InstaLILY InstaLILY is an AI products and infrastructure company that puts execution at the frontier of enterprise AI. That work begins with Lily™, the world's first AI Forward Deployed Engineer, which learns how a business works, builds the software it needs, and goes live in days. It does not leave when the work ships; it stays and keeps the software working as the business changes. Lily runs wherever the work happens, in the cloud, on-premise, or at the edge, through InstaLILY's Small Data Center, built with NVIDIA technology. Founded in 2023 by Amit Shah and Sumantro Das, InstaLILY has raised nearly $100 million from Energize Capital, Insight Partners, and Home Depot Ventures. Headquartered in New York, with offices in San Francisco, London, and Toronto, InstaLILY serves leading companies across construction, industrial distribution, logistics, healthcare, and other operationally intensive industries. Learn more at https://instalily.ai/. The Traction Revenue grew 5x over the past year, and Lily has driven over $200M in new annual sales for a single customer. We serve some of the largest operators in our industries, including SRS Distribution (part of The Home Depot family), United Rentals, and Henry Schein, and we work closely with the Google DeepMind and NVIDIA ecosystems. How We Work We work in small teams with real ownership: clear problems, direct access to the customers whose work you're changing, and room to ship. Your code runs in live production systems inside billion-dollar operations, so you see your impact directly. People who do well here want that proximity to the work. We're growing fast, and the people who join now shape what this company becomes. Everything runs on three principles: Customers, Culture, and Code.The Role This role exists to extend the COO's capacity across InstaLILY's most critical commercial surfaces: customers, PE and portfolio company partnerships, and the deals that drive ARR. You'll work directly with Sumo on customer engagements and operational priorities — translating his strategic direction into executable plans and driving them to completion. Sumo operates at the front line with customers, PE firms, and portco executives. You'll operate alongside him, in his absence, and in front of the stakeholders he can't always be in the room with. You'll move across customer engagement, deal execution, commercial strategy, and operating cadence for the COO's office. The core stays constant: extending Sumo's capacity, operating with his full trust, and getting things done. You'll report to the COO. What You'll Do COO leverage: Take ownership of strategic and operational priorities tied to customers, PE partnerships, and revenue. Drive them to completion across functions. Customer and PE force multiplier: Step into PE and portco meetings, customer conversations, and escalations on Sumo's behalf. Prep for every meeting as if you're leading it. Commercial execution: Drive deals forward across stages. Translate ambiguous direction into structured plans and own them to close. Bring patterns across accounts into focus for leadership. Operating cadence ownership: Build and maintain the cadence that keeps Sumo in front of the right customers with the right context at the right time. Codify the structures where ad-hoc no longer scales. Strategic thought partnership: Be a credible thought partner to Sumo on commercial priorities and customer strategy. What You'll Need 7–10 years of operator, strategy, or commercial experience: Strategy, consulting, chief of staff, BD, or operator roles.  Executive presence in customer rooms: You can be put in front of a Fortune 500 customer or PE operating partner and hold your own.  Commercial instinct: You read deals, customers, and rooms. You know when to escalate and when to handle it yourself. First principles thinking: You strip problems down and rebuild from the ground...