This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Number Operations Specialist based in the United States.
This role is an excellent opportunity to begin or grow a career in telecommunications operations within a fast-moving, technology-driven environment.
You will support critical processes that help customers successfully manage phone numbers, transfers, and communication services.
The position combines operational accuracy, customer support, and cross-functional collaboration to deliver seamless experiences.
You will work closely with customers, internal teams, and external carriers to resolve requests and improve processes.
This role is designed for someone who enjoys learning new systems, solving problems, and building expertise in telecom operations.
With structured training and strong team support, you will develop valuable skills in number portability, VoIP, and customer communications technology.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Number Operations Specialist based in the United States.
This role is an excellent opportunity to begin or grow a career in telecommunications operations within a fast-moving, technology-driven environment.
You will support critical processes that help customers successfully manage phone numbers, transfers, and communication services.
The position combines operational accuracy, customer support, and cross-functional collaboration to deliver seamless experiences.
You will work closely with customers, internal teams, and external carriers to resolve requests and improve processes.
This role is designed for someone who enjoys learning new systems, solving problems, and building expertise in telecom operations.
With structured training and strong team support, you will develop valuable skills in number portability, VoIP, and customer communications technology.
Accountabilities:
- Manage telephone number transfer requests between carriers, ensuring accurate processing and timely completion.
- Support number purchasing activities and assist with customer inquiries related to phone number services.
- Handle Caller ID and A2P 10DLC SMS registration requests while following operational guidelines and compliance requirements.
- Communicate with customers, internal teams, and external carriers to troubleshoot issues and provide effective resolutions.
- Maintain accurate records and update operational systems, including CRM and ticketing platforms.
- Identify recurring issues, track patterns in operational data, and contribute insights to process improvements.
- Escalate complex cases appropriately and collaborate with relevant teams to ensure customer satisfaction.
- Learn and apply telecom, VoIP, and number portability concepts through training and hands-on experience.
- Support continuous improvements to workflows, documentation, and operational efficiency.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Good written and verbal communication skills with a customer-focused approach.
- Comfortable learning new software tools, including CRM and ticketing platforms such as Zendesk or Jira.
- Interest in telecommunications, VoIP technologies, and number portability processes.
- Strong organizational and time management skills.
- Problem-solving mindset with the ability to investigate issues and identify solutions.
- Willingness to ask questions, seek guidance, and escalate issues when needed.
- Ability to collaborate effectively with internal teams and external partners.
- Interest in working with operational data, identifying trends, and improving processes.
- Previous telecom experience is not required; comprehensive training will be provided.
- Competitive salary package and comprehensive benefits.
- Remote work opportunity within the United States.
- 100% employer-covered medical, dental, and vision insurance.
- 401(k) retirement plan with company matching contributions.
- Unlimited paid time off to support work-life balance.
- Wellness, internet, and childcare reimbursement programs.
- Generous parental leave policy.
- Opportunity to join a rapidly growing technology environment with strong career development potential.
- Collaborative, multicultural workplace with colleagues across multiple regions.
- Fast-learning environment focused on ownership, innovation, and professional growth.
The Number Operations Specialist will support day-to-day telecom operations by ensuring number-related requests are handled accurately, efficiently, and with a strong customer focus. This role requires attention to detail, organization, and a willingness to learn complex operational processes while collaborating with multiple stakeholders.
Requirements:
The ideal candidate is detail-oriented, organized, and motivated to build expertise in telecommunications operations. No previous telecom experience is required; success in this role comes from curiosity, strong communication skills, and the ability to learn quickly.