Staff Technical Support Engineer, VM Specialist, US Government

Skip to main content Saved Jobs (0) Job Alerts EN Deutsch (German) English (English) 日本語 (Japanese) Search Jobs Keywords Location Search Jobs Close Button Security Awareness! Read more to learn about how we're keeping job seekers safe. Palo Alto Networks is on a mission to keep the digital world safe, and this extends to job seekers as well. Please be mindful of a current bad actor practice of recruiters impersonating us. If you receive an email from someone who does not have a @paloaltonetworks.com email address, please do not respond or engage. Job Details Revolutionizing protection. Define what’s next in cybersecurity. Staff Technical Support Engineer, VM Specialist, US Government Plano, Texas, United States Global Customer Services Ref ID: JR-016503 Apply Save Job Current Employees, apply here Our MissionAt Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.Who We AreIn order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary** To comply with U.S. federal government requirements, U.S. citizenship is required for this position.**You will work firsthand with our valued Public Sector customers, supporting their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You’re a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You’ll enjoy networking with key contacts outside your area of expertise, with a strong ability to explain complex technical issues to both non-technical and technical professionals.As part of our U.S. Government (USG) team, you will be a designated customer advocate, assisting in providing tailored support, weekly reviews, root cause analysis for critical issues, release reviews, upgrade planning, and quarterly business reviews. You will provide personalized support and become deeply familiar with your customer’s implementation and business priorities, proactively driving best practices to help continuously improve their security posture.You will regularly participate in technical discussions with cross-functional teams, creating an environment of transparency that ultimately leads to better products, stronger partnerships, and enhanced cybersecurity outcomes. Your quick thinking and proactive support provide the fast assistance our Public Sector clients need to keep their environments secure—meaning you’ll need to move quickly, think strategically, and provide expert technical assistance in high-pressure situations.Key Responsibilities Offer advanced-level technical assistance to our Public Sector customers, ensuring prompt resolution of complex issues and providing tailored solutions to...