Associate GDCM Property System Specialist

Exceptional Hospitality Starts with You

The location for this position is virtual/remote

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate GDCM (Global Deployment & Change Management) Property System Specialist, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management Property System Team reporting to the Property Systems Project Manager, you will support projects including multiple property systems including PEP, and Opera Cloud.

What you'll do during a typical day:

• Follow the approved implementation processes to deploy and install Property, Sales, and Revenue systems to our hotel properties globally.
• Provide remote/onsite training, system configuration, and troubleshooting and will perform these implementation projects after the handover from the Manager or Senior Associate.
• Complete the following scheduled activities: System Database Build, training, Hardware placement/setup, and System Interfaces.
• Approve projects, providing wrap-up and handover as per the project plan and task list.
• Attend all internal departmental and training calls, participating in information sharing through approved channels.
• Ensure process improvement and implementation integrity
• Living our Hilton Values Day in and Day out.

How you'll collaborate with others:

• Liaise with the hotel management team about remote/onsite activities, schedules, and trainings.
• Perform system issue resolution by collaborating with the support teams (internal and external) to rectify any support ticket.
• Provide communication with other Implementation team members, including shift and task scheduling.
• Ensure process improvement and implementation integrity

Projects you'll take ownership of:

• Maintain your own development and onboarding plans, working with the Senior Associates and management team to achieve full exposure to all implementation project types.

What It Takes to Make the Stay

You have these minimum qualifications:

• Professional experience in Technology or related field
• Hotel experience using Property, Sales or Revenue Systems daily
• Understanding of Hilton's systems (PMS, CRS, Opera Cloud, PEP, downstream systems) and interfaces
• Travel 80% of the time, both domestic and international

It would be useful if you have:

• Bachelor's Degree, or associate degree plus 4+ years of Technology related experience, or High School Degree/GED plus 5+ years of Technology related experience.
• Three (3) + years of professional experience in Technology or related field
• Three (3) + years of hotel experience using Property, Sales or Revenue Systems daily
• Consistent record of accomplishments implementing Hilton's standard operating procedures
• Shown success in a customer-facing environment. (i.e.: through satisfaction scores)

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $57,500 – $80,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.

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