Sea Logistics Operational Care Supervisor, Import

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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How you create impact

We are seeking a Supervisor, Operational Care – Broker Handover & eManifest to lead and develop a high-performing team responsible for the efficient and compliant processing of eManifests with the Canada Border Services Agency (CBSA) and the timely handover of customs documentation. In this role, you will drive operational excellence, service quality, and cost efficiency while ensuring compliance with regulatory requirements and company standards. As a key leader within the Operational Care Center, you will serve as the primary point of escalation for operational issues, provide coaching and training to team members, monitor departmental KPIs, and support continuous improvement initiatives. Working closely with the OCC Manager, you will help implement strategic decisions that enhance operational performance and customer satisfaction across all Canadian branches.

 

• Lead, supervise, and support the Operational Care team in daily activities related to Broker Handover and eManifest processing.
• Serve as the first point of escalation for operational challenges, identifying issues and driving timely resolutions.
• Train, coach, and develop new and existing employees, ensuring they have the knowledge and tools to succeed.
• Monitor employee performance, provide ongoing feedback, and support career development through performance management processes.
• Ensure compliance with CBSA regulations, company policies, operational procedures, and standard operating procedures (SOPs).
• Identify process inefficiencies and implement corrective actions to improve productivity, quality, and operational effectiveness.
• Support continuous improvement initiatives focused on workflow optimization and waste reduction.
• Collaborate with Customer Care Locations (CCL) and internal stakeholders to provide timely information, resolve concerns, and enhance customer satisfaction.
• Participate in organizational projects requiring operational expertise and regulatory compliance support.
• Track, analyze, and improve departmental KPIs through performance reporting and dashboard management.
• Manage workforce planning, including team scheduling, vacation planning, and backup coverage.
• Build and maintain strong relationships with carriers, vendors, and internal partners while promoting a collaborative and customer-focused culture.

 

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

 

This job posting relates to an available role and not a future talent pool.

What we would like you to bring

• 5+ years of experience in freight forwarding and supply chain operations, preferably within Sea Logistics.
• Supervisory experience in import/export operations and regulatory compliance.
• Strong knowledge of customs documentation, transportation regulations, and operational processes.
• Proven leadership, planning, and performance management skills.Experience managing projects and driving operational improvements.
• Strong understanding of carrier relationships and industry best practices.
• Proven ability to lead and develop teams in a fast-paced environment.
• Strong communication, collaboration, and relationship-building skills.
• Effective problem-solving and decision-making abilities.
• Customer-focused with a commitment to service excellence.
• Adaptable, proactive, and driven by continuous improvement.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $68,500 and $85,000. Base salary is part of a competitive total rewards package that includes health and dental benefits, a retirement savings plan, and tuition reimbursement. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-TD1

 

Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.