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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Account Director is responsible for the overall strategic leadership, operational excellence, and financial performance of key client accounts within the Facilities Management portfolio. This role serves as the primary senior point of contact for clients, ensuring alignment between JLL’s service delivery and the client’s corporate real estate and workplace strategies. The Account Director drives growth, manages risk, and leads cross-functional teams to deliver exceptional customer experience.
Key Responsibilities
Client Relationship & Strategic Leadership
Act as the trusted advisor to C-suite and senior facility stakeholders at client organizations.
Develop and execute long-term account strategies that support the client’s business objectives and workplace goals.
Conduct regular strategic reviews (QBRs/EBRs) to demonstrate value, ROI, and continuous improvement.
Identify opportunities for service expansion, upselling, and cross-selling JLL’s broader suite of services (e.g., Project Management, Sustainability, Technology).
Operational Excellence & Service Delivery
Oversee the end-to-end delivery of FM services (hard and soft services) across multiple sites or regions.
Ensure strict adherence to Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual obligations.
Drive operational efficiency through process optimization, technology adoption (e.g., IWMS, CAFM), and best practices.
Manage crisis response and business continuity planning for critical facilities.
Financial Management
Own the P&L for assigned accounts, ensuring profitability, revenue growth, and cost control.
Lead annual budgeting, forecasting, and variance analysis.
Manage contract renewals, negotiations, and change orders effectively.
Team Leadership & Talent Development
Lead and mentor a diverse team of Account Managers, Facility Managers, and technical staff.
Foster a culture of safety, inclusivity, and high performance.
Collaborate with HR and Talent Acquisition to recruit, retain, and develop top talent.
Risk Management & Compliance
Ensure compliance with all local health, safety, environmental (HSE), and regulatory requirements.
Mitigate operational and reputational risks through proactive governance and auditing.
Qualifications & Requirements
Education & Experience:
Bachelor’s degree in Facility Management, Business Administration, Engineering, or related field. Master’s degree or MBA preferred.
10+ years of experience in Facilities Management, with at least 5 years in a senior account leadership role.
Proven track record managing large-scale, multi-site FM contracts for corporate clients.
Skills & Competencies:
Strong understanding of FM operations, including HVAC, electrical, mechanical, cleaning, security, and front-of-house services.
Excellent financial acumen with experience managing P&Ls of significant size.
Exceptional communication, negotiation, and presentation skills.
Proficiency in FM technology platforms
Strategic thinking with the ability to translate client needs into actionable service solutions.
Location:
On-site –Hong Kong, SAR, ChinaIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
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