About the role:
The Data Analyst will partner with Product Managers and business stakeholders to measure, monitor, and improve client engagement across Gartner's digital platforms. This role is responsible for delivering scalable reporting, uncovering actionable insights, and supporting data-driven decision-making through analysis of customer engagement across Gartner.com, Ask Gartner, Peer Community, and Digital Tools. The ideal candidate is highly analytical, curious, and capable of translating data into meaningful business recommendations that improve customer experience and product adoption.
What you’ll do:
Analytics & Insights
Track, analyze, and report key product performance metrics including adoption, engagement, penetration, retention, and return behavior
Perform trend analysis and root-cause investigations to identify opportunities for improving client engagement and business outcomes
Conduct exploratory analyses to understand customer behaviour across digital touchpoints
Partner with Product Managers to answer business questions using data-backed insights and generate actionable recommendations that improve customer onboarding, engagement, and product usage
Reporting & Dashboarding
Support executive reporting through automated PowerPoint and dashboard generation
Establish and maintain metric definitions and reporting standards
Monitor KPIs and proactively identify deviations from expected trends
Data Management & Quality
Investigate and resolve data quality issues through collaboration with data engineering and business partners
Validate data accuracy and consistency across reporting systems
Integrate data from multiple platforms to create a comprehensive view of customer engagement
Stakeholder Collaboration
Partner with product teams to define KPIs and success metrics
Present insights clearly to both technical and non-technical audiences
Collaborate cross-functionally to support strategic business initiatives
What You'll Need
Education: Bachelor's degree in Analytics, Statistics, Mathematics, Computer Science, Engineering, Economics, Business, or related quantitative field. Master's degree preferred.
Experience: 2-3 years of experience in Data Analytics, Product Analytics, Business Intelligence, or Digital Analytics. Experience supporting product, customer engagement, or digital platform initiatives
Technical Skills:
Strong SQL skills for data extraction and manipulation
Proficiency in Power BI dashboard development
Experience using Python for data analysis and automation
Advanced Excel skills
Familiarity with AI-powered analytics tools and workflow automation
Knowledge of data warehousing concepts
Preferred Analytics Skills
Descriptive analytics
Diagnostic analytics
Cohort analysis
Funnel analysis
Customer journey analytics
KPI measurement and reporting
What you will get:
Competitive salary, generous paid time off policy, charity match program, Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP) and more!
Collaborative, team-oriented culture that embraces diversity.
Professional development and unlimited growth opportunities.
#LI-GR2
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
Gartner is the world authority on AI
At Gartner, you’ll join a company at the very center of the AI revolution. Gartner has proactive, objective guidance throughout clients’ AI journeys. We set the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, and play a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.
It’s an exciting time to be at Gartner, with limitless opportunities to make a real impact, grow your skills, and build a lasting, meaningful career in a field that’s reshaping the way we operate. If you’re passionate about AI and want to be part of a team that’s guiding the leaders who shape the world, Gartner is the place for you.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.
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