#LI-DNI
CBIZ Network Solutions delivers onsite technical support to Edward Jones home and branch offices across the U.S. and Canada. As a trusted Edward Jones partner, we prioritize exceptional customer service while troubleshooting and repairing computers, printers, telephones, and other technical components. Additionally, our team supports Edward Jones with project coordination, process management, and software solutions whenever needed.
About the role
CBIZ is currently seeking an IMAC Specialist to join our team in the Maryland Heights, MO office. This position is responsible for coordinating and supporting Installation, Move, Add and Change (IMAC) activities for client locations.
Essential Functions and Primary Duties
Manage the timeline for installation or changes to technology in client locations.
Follow established procedures to deliver high-quality service and support.
Accept incoming calls from the Automatic Call Distribution Line and provide accurate answers to queries.
Oversee the installation of circuit upgrades and manage fallout processes.
Track and coordinate the installation, removal, and relocation of phone lines and electronic equipment (e.g., terminals, monitors, fax machines, printers) within existing branch offices.
Communicate verbally and in writing to vendors and throughout all levels of the organization regarding office equipment, voice and data services.
Place and manage orders for additional technology services and features with local vendors.
Effectively update tickets and communicate the status of dates of all assigned orders in a timely manner.
Monitor and review daily deliverables to ensure branch satisfaction and timely completion.
Coordinate the installation of phone lines, data circuits, equipment, and furniture.
Manage data circuit installations and disconnects for branch offices.
Maintain effective relationships with vendors, internal CBIZ teams, and Edward Jones departments to ensure successful project execution.
Place orders, track and manage disconnects for IGBN circuits.
Preferred Qualifications
1–2 years of experience in a technical support or project coordination role.
Proficient in Microsoft Office Suite and internet-based applications.
Basic understanding of branch hardware, software, and operating systems.
Strong troubleshooting and problem-solving skills.
Solid math aptitude and analytical thinking.
Ability to manage multiple priorities and meet deadlines.
Excellent customer service skills with the ability to handle issues professionally and patiently.
Strong written and verbal communication skills.
High attention to detail and task orientation.
Minimum Qualifications
Associate's degree in information technology or related field, or equivalent work experience