Account Specialist I – Lease End Consulting

Make every customer interaction count. At JPMorganChase, you will help clients confidently navigate important lease-end decisions with clear guidance and thoughtful support. You will join a team that values ownership, respect, and strong service fundamentals. If you enjoy solving problems in real time and building trust on every call, this role offers a direct and meaningful impact.

As a Specialist I in Account Service at JPMorgan Chase, you will be the first point of contact for our clients, providing exceptional customer service for lease-end options. Your role involves handling inbound calls, building strong customer relationships, and offering innovative solutions to meet client needs. You'll thrive in a fast-paced call center environment, leveraging your communication, multitasking, and results-oriented skills. You will be working within a well-defined framework, performing routine tasks and following established procedures, with any non-standard issues referred to your supervisor.

Job responsibilities:

• Effectively manages a substantial volume of inbound and outbound calls, providing comprehensive support and guidance for lease-end options.
• Leverages advanced customer service skills to accurately interpret needs and consistently deliver an excellent customer experience.
• Demonstrates adaptability and resilience by efficiently navigating multiple computer systems and technologies.
• Contributes to team success and goal achievement through both independent initiative and collaborative engagement.
• Maintains strict adherence to all regulatory requirements and departmental procedures, ensuring compliance and operational excellence.
• Takes full ownership of each customer interaction, responding with empathy and respect to foster positive relationships and trust.

Required qualifications, capabilities, and skills:

• At least two years of customer service experience in a phone-based environment, with direct involvement in customer satisfaction survey processes and feedback channels.
• Demonstrates advanced communication and interpersonal skills, enabling effective information gathering, problem-solving, and clear explanation of solutions.
• Applies emotional intelligence and resilience to manage complex or sensitive customer interactions, ensuring positive outcomes and satisfaction.
• Adapts quickly to new technologies, products, and changing customer needs, viewing change as an opportunity for growth.
• Consistently delivers results in high-volume, fast-paced settings, maintaining accuracy, professionalism, and a focus on customer experience.
• Leverages technology to enhance service delivery and streamline customer interactions.
• Holds a high school diploma or GED as a minimum educational requirement.

Preferred qualifications, capabilities, and skills:

• Demonstrates a growing ability to leverage data for identifying issues and uncovering opportunities to improve customer experience and operational efficiency.
• Builds proficiency in utilizing AI technology for automation and effective prompt writing, supporting innovation and streamlined processes.

Work Schedule:

• Candidates must be willing and able to work schedules during our operating hours, which may include evenings. This position requires attendance at trainings as scheduled, and training hours may not coincide with your regularly scheduled hours.

• Work Setup: Full Time Onsite

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.

Employer Descriptions:

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Organization Description:

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

When it comes to buying a vehicle or refinancing an existing car loan, many customers turn to Chase to help. Our auto lending services are constantly