Project Manager/Customer Success Manager (Mumbai, IN)

We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve the website's performance, as well as cookies used to display content tailored to your interests. Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies. Modify Cookie Preferences Reject All Cookies Accept All Cookies Skip to main content Home Page About Us Open Jobs Home Page About Us Open Jobs Language English (United Kingdom) Candidate Login Select how often (in days) to receive an alert: Create Alert Apply now » Project Manager/Customer Success Manager Customer Success Manager  Bangalore   About the Team   The Customer Success team at Wibmo is a high-performing, cross-functional group focused on driving customer satisfaction and successful adoption of our solutions. Our Customer Success Managers work closely with product, engineering, and business teams to ensure seamless onboarding, faster execution, and effective go-to-market strategies. By bridging the gap between technical delivery and customer needs, we coordinate cross-functional efforts to deliver value and ensure the success of complex initiatives for our clients.   About the Role   This is an Individual Contributor role where the individual will be expected to be a problem solver and execution specialist. The person will be expected to handle multiple critical projects at one point in time and work synchronously. CSMs  liaison with Product team and Engineering to get products built and succefully delivered. This role would require the following Technical Acumen: Understanding of relevant technologies and development practice Domain : Payments Project Management: Expertise in methodologies like Agile, Waterfall, or hybrid approaches Communication: Ability to communicate with different stakeholders effectively Problem-Solving: Creative approaches to overcoming obstacles Leadership: Influencing without direct authority   What we are looking for:   Good understanding of the payments, fintech and Digital (SaaS, PaaS) background Hands on experience in collaborating with cross functional teams such as Product, Engineering, Operations, Sales and Finance. Proficient in managing client relationship. Hands on in delivering large projects to banks Business savy, customer centric and good communication. Requirements: 6+  yrs with minimum 2 years of client facing role experience in payments. Should be from a Payments background with deep knowledge on Payment Security Sustaining business growth and profitability by maximizing value Analyzing customer data to improve customer experience Holding product demonstrations for customers and cross selling Establish clear client retention goals Process milestones for the clients Assist customers with setting up and navigating software Promote the value of the product Upsell services and products with the brand image Promote value through customer experience Assist in creating training courses and educational materials Review customer complaints and concerns and seek to improve the customer experience Develop and manage client portfolios. Sustain business growth and profitability by maximizing value. Improve onboarding processes. Evaluate and improve tutorials and other communication infrastructure. Mediate between clients and the organization. Handle and resolve customer requests and complaints.  The excitement: Opportunity to work with all the leading banks in India , APAC and MEA regions Collaborating with business and...