This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Renewal Management based in United States.
This is a senior leadership role responsible for owning and optimizing the global renewals function within a high-growth SaaS environment.
You will lead renewal managers and partner closely with account directors and customer success teams to drive retention, reduce churn, and maximize recurring revenue.
The role combines strategic planning with hands-on operational leadership across renewals forecasting, pipeline visibility, and risk mitigation.
You will play a key role in building proactive renewal strategies, ensuring early engagement with customers and strong accountability across teams.
A strong emphasis is placed on data-driven decision-making, using analytics to identify risks, improve forecasting accuracy, and optimize renewal outcomes.
You will collaborate cross-functionally with sales, customer success, and leadership teams to align retention strategies with overall business growth.
This role offers high visibility and direct impact on revenue performance and customer lifecycle success across global markets.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Renewal Management based in United States.
This is a senior leadership role responsible for owning and optimizing the global renewals function within a high-growth SaaS environment.
You will lead renewal managers and partner closely with account directors and customer success teams to drive retention, reduce churn, and maximize recurring revenue.
The role combines strategic planning with hands-on operational leadership across renewals forecasting, pipeline visibility, and risk mitigation.
You will play a key role in building proactive renewal strategies, ensuring early engagement with customers and strong accountability across teams.
A strong emphasis is placed on data-driven decision-making, using analytics to identify risks, improve forecasting accuracy, and optimize renewal outcomes.
You will collaborate cross-functionally with sales, customer success, and leadership teams to align retention strategies with overall business growth.
This role offers high visibility and direct impact on revenue performance and customer lifecycle success across global markets.
Accountabilities:
- Lead and manage the global renewals function, overseeing renewal managers and ensuring alignment across account directors and customer success teams to drive retention outcomes.
- Own renewals forecasting and reporting, delivering accurate short-term and long-term projections for churn, retention, and revenue performance.
- Develop and execute proactive renewal strategies, including early identification of at-risk accounts and structured churn-prevention initiatives.
- Establish and refine renewals processes, KPIs, and operating models to improve efficiency, predictability, and revenue retention.
- Partner cross-functionally with Sales, Customer Success, and leadership teams to ensure coordinated renewal execution and customer engagement.
- Monitor renewal pipeline health using data and analytics to identify trends, risks, and opportunities for improvement.
- Drive continuous improvement in renewal operations, ensuring best practices and scalable processes across regions.
- 7+ years of experience in Customer Success, Account Management, or Renewals within a SaaS environment.
- 3+ years of experience leading a renewals or retention function at scale, including managing managers or senior customer-facing teams.
- Strong background in forecasting, renewal analytics, and revenue retention strategy.
- Proven ability to manage and improve SaaS renewal performance through data-driven decision-making.
- Experience working closely with Sales and Customer Success teams to influence retention outcomes.
- Strong leadership, coaching, and stakeholder management skills in cross-functional environments.
- Proficiency with CRM and analytics tools such as Salesforce or equivalent SaaS platforms.
- Strong strategic thinking with the ability to balance operational execution and long-term planning.
- Competitive executive-level compensation with performance-based incentives.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement savings plan with employer contribution.
- Flexible remote work environment within the United States.
- Generous paid time off, holidays, and parental leave policies.
- Strong focus on professional development and leadership growth opportunities.
- Exposure to a fast-paced SaaS environment with global impact on customer retention strategy.