Mental Health Specialist (ER & Crisis)About DialogueDialogue is the #1 virtual care provider in Canada. By developing our Integrated Health Platform🅫, we provide exceptional online health and wellness programs (primary care, mental health, iCBT, EAP, and wellness) to organizations that want to improve the wellness of their employees and families.When it comes to our work, we set the bar high. Together, we’re transforming health and helping millions improve their well-being. We’re firm believers that great people don’t settle on:ImpactCommunityGrowthExcellenceFeel like you can make a difference? Good news, we saved you a seat! Come as you are. As a proud equal-opportunity employer, Dialogue is dedicated to creating a diverse and inclusive workplace for everyone. Qualified applicants will be considered regardless of citizenship, ethnicity, race, colour, religion, gender, gender identity or expression, sexual orientation, disability, age, or veteran status. Applicants who require specialized accommodation are encouraged to contact accessibility@dialogue.co.Your role as Mental Health Specialist (ER & Crisis)Reporting to Annabel Tremblay, Manager, Mental Health Specialists, the mission of the Mental Health Specialist (ER & Crisis) is to assess, manage, and prioritize high-risk mental health cases within the Dialogue platform. This role ensures safe, timely, and clinically appropriate intervention for members experiencing acute distress or elevated risk.What you'll be doingConduct suicide risk and crisis assessments (including C-SSRS and other clinical tools)Triage and manage high-risk and urgent mental health cases in a high-volume environmentProvide crisis intervention, safety planning and de-escalation supportDetermine risk level and appropriate clinical pathway (internal or external escalation), coordination with emergency/community resourcesCollaborate with medical, nursing, and primary care teams for continuity of careMaintain clear, accurate, and clinically sound documentationSupport member navigation to appropriate servicesContribute to continuous improvement of crisis and triage protocolsWe'd love to hear from you if you haveBachelor's degree in a mental health or human relations field2+ years of intervention experience as a social worker (or similar role) with a population presenting with challenges related to mental health including being comfortable with psychosocial assessmentsAvailable to work a minimum of 8 hours per week including weeknights and weekends Very good knowledge of community and institutional resourcesDesire to work in an environment that encourages autonomy, professionalism and versatilityAttracted by an innovative environment, as well as an ease with computer toolsAt Dialogue, your well-being is our priorityTaking care of others also means taking care of our team! Depending on your role and employment status, you could have access to the following benefits:Access to the Dialogue app and virtual mental health support for you and your familyFully funded insurance, a health spending account, dental coverage, and fitness reimbursement4 weeks vacation, 9 wellness days, and 1 volunteer dayHybrid work: 3 days/week in our Montreal or Toronto offices, excluding remote rolesWork abroad up to 4 weeks/yearIncentive plans, referral bonuses & RRSP matchingLearning via Coursera, external training budget & mentorshipOptional parental leave top-upApply nowÉquipe clinique et équipe de soins | Clinical & Care TeamRemote (Canada)Share on:Apply nowTerms of servicePrivacyCookiesPowered by Rippling
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