Sr. Principal Business Partner, Customer Operations

Role responsibilities

Serve as a trusted advisor to GCO executives, translating data and insights into strategic action plans. Lead global initiatives that improve operational efficiency, scalability, and business performance.

Requirements

A bachelor's degree is required, with an advanced degree or MBA preferred. Candidates should have eight or more years of experience in business operations, consulting, or a related field, along with recognized expertise in operational strategy and analytics leadership.

Key skills

Business Operations, Consulting, Strategic Enablement, Operational Strategy, Analytics Leadership, SaaS Metrics, Customer Success, Operational Performance, Financial Modeling, Executive Presence, Influencing Stakeholders, Transformation Leadership, Governance Frameworks, Forecasting Standards, Mentoring, Cross-Functional Collaboration

Keywords

Human Capital Management, Cloud HCM, Data Strategy, Customer Operations, Managed Services, Tax Operations, Customer Success, Forecasting, Analytics, Business Process Optimization, Operational Efficiency, Performance Governance, Cross-Functional Transformation, Executive Leadership, Strategic Initiatives, Global Operations