SUPERVISORY MEDICAL SUPPORT ASSISTANT

This position is in Mental Health & Behavioral Medicine at VA Central Texas Health Care System (CTXVHCS), Temple, Texas. This is above full performance level. The incumbent will be assigned Temple as primary duty station. The Supervisory Medical Support Assistant (MSA) is a highly, specialized position and performs multiple duties. VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs Total Rewards of a Allied Health Professional Duties Include but not limited to: - Approves and certifies timecards and manages overtime and tours of duty - Assigns and evaluates work to subordinate staff (consults, notifications, authorizations, uploads, etc.) - Evaluates and manages customer service and the telephone, secure messaging, and other communication systems within MHBM. - Resolves workplace issues and maintains efficient workflow - Oversees staff orientation and on-the-job training and development of SOPs - Performs all HR/personnel actions for their subordinate positions - Serves as a knowledge reference - Identifies and participates in performance improvement/systems redesign projects - Serves as a representative to Veterans and the public on matters related to MHBM Work Schedule: Monday - Friday 07:30AM-4:00PM or 8:00am-4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Ad-hoc only at the discretion of the supervisor. Virtual: This is not a virtual position. Functional Statement #: 55723-F Permanent Change of Station (PCS): Not authorized