Trading & Merchandising Assistant

MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.  Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and now in Cape Town South Africa! MOO set out to shake up the world of print back in 2006. And we’ve come a long way since. Today we’re a 400 + strong team (we’re thinking of getting matching jackets) who create print and digital products for companies of all sizes – from Google and AirBnB to the guy who makes those amazing prints you found at a craft fair.  Our global HQ is in London, UK, while we also have premises in Dagenham. In the US, you’ll find us in Boston, MA, as well as East Providence, RI and Denver, CO and now in Cape Town South Africa!

The Trading & Merchandising team is on a mission to keep our site performing at its best every single day. We are responsible for creating an exceptional onsite customer experience - from SEO optimization and promotional support to managing campaigns and landing pages - and turning those interactions into real results for the business. Working at the intersection of product, brand, and commerce, we ensure our site journeys are seamless, engaging, and consistently drive the growth of moo.com.

We are looking for a highly organized and data-driven Trading & Merchandising Assistant to help ensure our websites consistently deliver a seamless and engaging experience for our customers. This role is vital to our Ecommerce success, as you will work closely with CRM and Paid Media teams to monitor site performance, execute promotional campaigns, and help translate insights into improved customer journeys.

We’re looking for someone detail-oriented, organised, and proactive. You enjoy working with data, following processes, and making sure things are set up correctly. You’re happy liaising across teams, managing multiple tasks, and supporting projects that improve how products appear and perform on site.

An interest in e-commerce, digital products, or online retail and a creative "can-do" attitude will help you thrive in this role. Previous experience is great however we’re also interested in hearing from you if you are looking to get into the field.

The Trading & Merchandising team is on a mission to keep our site performing at its best every single day. We are responsible for creating an exceptional onsite customer experience - from SEO optimization and promotional support to managing campaigns and landing pages - and turning those interactions into real results for the business. Working at the intersection of product, brand, and commerce, we ensure our site journeys are seamless, engaging, and consistently drive the growth of moo.com.

We are looking for a highly organized and data-driven Trading & Merchandising Assistant to help ensure our websites consistently deliver a seamless and engaging experience for our customers. This role is vital to our Ecommerce success, as you will work closely with CRM and Paid Media teams to monitor site performance, execute promotional campaigns, and help translate insights into improved customer journeys.

We’re looking for someone detail-oriented, organised, and proactive. You enjoy working with data, following processes, and making sure things are set up correctly. You’re happy liaising across teams, managing multiple tasks, and supporting projects that improve how products appear and perform on site.

An interest in e-commerce, digital products, or online retail and a creative "can-do" attitude will help you thrive in this role. Previous experience is great however we’re also interested in hearing from you if you are looking to get into the field.

Responsibilities

• Site Operations: Assist with the daily maintenance of the website, including updating product listings, promotional campaigns, and category content
• Trading Support: Help manage the onsite trading calendar, ensuring all promotional activity is executed accurately and on time
• Performance Reporting: Support the Ecommerce Trading Manager in compiling weekly and monthly performance reports, tracking key KPIs like conversion rate, traffic, and revenue across regions
• Content & SEO: Assist with SEO implementation by updating meta-data, landing page content
• Cross-functional Collaboration: Work closely with the Design, Product, and Marketing teams to ensure brand consistency and effective communication across all customer touchpoints
• Quality Assurance: Regularly audit site journeys to identify bugs, broken links, or inconsistencies in messaging, ensuring a smooth user experience
• Project Support: Provide administrative and operational support for ongoing site optimization projects
  

About You

• Data-Driven: A keen eye for detail and the ability to interpret data to help make informed decisions
• Communication: Excellent communication skills, with the ability to coordinate effectively across different departments
• Mindset: A creative, "can-do" attitude with a genuine interest in site design, user journeys, and online trading
• Organization: Proven ability to manage multiple tasks and prioritize workload in a fast-paced environment

Nice to Haves

• Experience: Previous experience or strong interest in ecommerce, digital marketing, or web operations
• Technical Skills: Familiarity with Content Management Systems (CMS) and web analytics tools (e.g., Google Analytics). Exposure to tools like Tableau is a plus

What’s it like to work at MOO? MOO’s the kind of workplace where you can really be yourself. Dye your hair purple. Hit the sofa with your laptop. Whatever helps you feel comfortable and happy at work. We want to help you grow in your career and set you up for success – while also recognising the importance of a healthy work/life balance.
That’s why we offer 19 days holiday rising by one day for each year here (for 5 years), a matched pension scheme, and paid parental leave. We’ll offer you private healthcare and life insurance. We also offer flexible work schedules with hybrid and remote working for certain roles.
Diversity StatementWe are working hard to create a representative, inclusive and super-friendly team, because we know that different experiences, perspectives and backgrounds make for a better workplace. And that creates a better experience for our customers. MOO doesn’t discriminate on the basis of race, colour, religion or belief, gender, national origin, age, sexual orientation, marital status, disability or any other protected class.
As a design and technology company we have a desire and a responsibility to build a business that represents the world around us. So we strive to create a values-driven, purposeful and highly empowered organisation that we are all proud to work for. And we are committed to continuous investment in building an open and inclusive environment, welcoming a diverse audience of candidates who see themselves working and thriving at MOO. Therefore, we’d like to invite you to complete this optional survey to help us evaluate our inclusion and diversity efforts. Completing this form is entirely voluntary and if you decide not to it won’t in any way affect your job application. We keep the information separate from your application and it is kept secure and confidential, it is only used to better our inclusion and diversity efforts. By submitting this information, you consent to MOO's processing of it for these purposes.