Quality Analyst (Six Sigma Green/Black Belt Preferred)

Skip to content IBM < Back to search results Quality Analyst (Six Sigma Green/Black Belt Preferred) Bangalore, Karnataka, India Entry Level Email X LinkedIn Apply now Introduction At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment. Your role and responsibilities As a Quality Assurance Professional, you will manage the execution of CRM Quality Assurance steps for fee-based services proposals and projects within a business unit, ensuring compliance with the World Wide Quality Assurance/Management Discipline (WWQA/MD). In this role, you will assess and make recommendations to influence the viability, risk, project management, profitability, and customer satisfaction in services solution design and delivery.Your primary responsibilities will include:• Execute Quality Assurance Steps: Manage the execution of CRM Quality Assurance steps for fee-based services proposals and projects, ensuring compliance with WWQA/MD.• Assess and Recommend: Assess services solution design and delivery, making recommendations to influence viability, risk, project management, profitability, and customer satisfaction.• Provide Advice and Counsel: Offer advice and counsel to project managers, line managers, and executives on opportunity bid decisions, risk mitigation and containment, proposal quality, project health, and business management practices and procedures.• Review Proposals and Projects: Conduct independent reviews of fee-based services engagements to ensure compliance with WWQA/MD and identify areas for improvement. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise  Job Description: Quality Analyst (Six Sigma Green/Black Belt Preferred)Role OverviewThe Quality Analyst will be responsible for driving quality assurance and continuous improvement across supply chain and service delivery operations using the Process Maturity Assessment (PMA) framework. The role focuses on monitoring, analyzing, and improving process quality, compliance, and performance, while leveraging Lean Six Sigma principles to deliver measurable business outcomes and enhance customer experience.Key Responsibilities1. Quality Monitoring & PMA Framework ExecutionImplement and manage the Prepare–Monitor–Act (PMA) quality frameworkPrepare: Define quality standards, sampling plans, scoring criteria, and audit guidelinesMonitor: Conduct periodic audits, track defects, and evaluate SLA adherenceAct: Drive corrective and preventive actions, including coaching and process improvementsEnsure adherence to SOPs, compliance standards, and process governance2. Process Quality AssurancePerform transaction-level quality audits across supply chain processes (Order Management, Provisioning, Logistics, Fulfillment)Track and improve:First-time-right performanceTransaction accuracySLA complianceDefect leakage and reworkIdentify gaps through quality scorecards and trend analysis3. Continuous...