Beverage Manager (Pre-Opening) - Conrad Kuala Lumpur

The Beverage Manager is responsible for the overall management, profitability, quality, and service standards of all beverage operations within the hotel, including bars, lounges, restaurants, banquets, and special events. The role ensures exceptional guest experiences, effective cost controls, beverage innovation, and compliance with company standards, health regulations, and responsible alcohol service practices.

As the Beverage Manager, you will be responsible for performing the following tasks to the highest standards: 

• Oversee the daily operations of all beverage outlets to ensure excellent guest service and operational efficiency. 
• Ensure all beverage venues operate in accordance with established brand standards, policies, and procedures. 
• Monitor service delivery and conduct regular quality assessments. 
• Develop and maintain standard operating procedures (SOPs) for beverage operations. 
• Ensure effective opening, closing, and shift management procedures.
• Develop annual beverage budgets and revenue forecasts. 
•  Monitor beverage revenue and profitability against targets.
• Control beverage cost through effective purchasing, inventory management, and waste reduction. 
• Analyze sales trends and implement revenue-enhancing initiatives.
• Manage labor costs and staffing productivity within budget guidelines. 
• Create and update beverage menus, cocktail programs and wine selections. 
• Source new product and maintain relationship with suppliers and distributors. 
• Monitor beverage market trends and introduce innovative concepts. 
• Ensure beverage offerings align with guest preferences and business objectives.
• Conduct regular inventory counts and stock audits. 
• Monitor stock levels and ensure efficient ordering procedures. 
• Minimize losses due to breakage, spoilage, theft, and over-pouring.
• Ensure beverage costing is accurate and maintained.
• Review purchasing practices to maximize profitability and quality.
• Recruit, train, coach, and mentor beverage team members.
• Conduct performance evaluations and provide constructive feedback.
• Develop succession plans for key positions.
• Promote teamwork, employee engagement, and a positive working environment. 
• Lead daily briefings and departments meetings.
• Maintain high standards of customer service and guest satisfaction.
• Resolve guest complaints professionally and promptly. 
• Build strong relationships with VIP guests and key clients.
• Drive initiatives to improve guest satisfaction scores. 
• Ensure compliance with local licensing laws and alcohol regulations. 
• Enforce responsible beverage service standards.
• Maintain compliance with food safety, hygiene, and sanitation requirements.
• Ensure all staff comply with health, safety, fire and emergency procedures.
• Support and maintain the Food Safety Management System (FSMS).
• Collaborate with the Marketing team to develop beverage promotions and events. 
• Plan and execute wine dinners, cocktail events, happy hours, and seasonal campaigns.
• Work closely with Banquet and Events teams to maximize beverage sales opportunities.
• Support revenue-generating initiatives all outlets. 

 

 

A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 5–8 years of experience in beverage operations within a 4- or 5-star hotel, luxury resort, upscale restaurant, or premium bar environment.
• At least 3 years in a leadership role managing beverage teams and operations.
• Experience in beverage menu development, pricing strategies, and menu engineering.
• Proven experience in beverage cost control, stock management, purchasing, and inventory auditing.