At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The HR Operations & Service Expert provides strategic leadership and oversight for HR service delivery enablement and operational effectiveness across the global HR ecosystem. This role serves as a senior advisor to HR Operations leadership, provides guidance and support to Lead Consultants and Service Managers, and drives the continued maturity of the HR service delivery operating model.The Expert is responsible for advancing governance, service performance, operational excellence, capability development, and stakeholder engagement across internal teams and external service partners. This individual plays a critical role in shaping the future of service management through data-driven decision making, continuous improvement, and operational transformation.
Key Responsibilities:
Lead complex service management portfolios and enterprise-wide operational initiatives.
Provide guidance, coaching, and support to Lead Consultants and Service Managers on service issues, complex escalations, and operational priorities.
Partner with senior HR and COE leaders to influence service strategy, governance, and operational roadmaps.
Develop and mature service management frameworks, governance standards, and operating practices.
Establish enterprise reporting, metrics, and analytics that provide transparency into service performance and operational effectiveness.
Lead resolution of complex service issues, operational barriers, and cross-functional challenges.
Conduct quality reviews and identify opportunities to improve service delivery consistency, compliance, and employee experience.
Drive operational excellence initiatives that improve quality, efficiency, scalability, and effectiveness across the service delivery ecosystem.
Ensure consistency and standardization across global service delivery partners and operating models.
Lead vendor governance activities, service reviews, contractual performance discussions, and continuous improvement initiatives.
Develop organizational capability through mentoring, coaching, knowledge sharing, and service management leadership.
Partner with senior leadership to shape future-state service delivery capabilities and transformation initiatives.
Functional Skills:
Service Management & Governance
Establishes and evolves governance frameworks, service standards, and performance mechanisms that drive accountability, transparency, and continuous improvement across HR service delivery.
Strategic Leadership & Influence
Partners with senior leaders to shape service strategy, influence enterprise decisions, and align operational priorities with HR and business objectives.
Capability Building & Influential Leadership
Develops service management capability across teams through coaching, knowledge sharing, leadership, and the advancement of operational best practices.
Vendor & Global Stakeholder Management
Leads relationships with internal and external partners to ensure consistent service delivery, operational performance, governance, and stakeholder satisfaction globally.
Operational Excellence & Process Optimization
Identifies and leads opportunities to improve service quality, employee experience, operational efficiency, and scalability across the HR service delivery model.
Qualifications and Experience:
7 or more years of experience in HR Operations, Shared Services, Service Delivery, Service Management, Vendor Management, HR Programs or related disciplines.
Demonstrated success leading complex global operating models and HR service delivery functions.
Strong executive presence with proven ability to influence senior leaders and enterprise stakeholders.
Extensive experience driving operational transformation, governance, and continuous improvement initiatives.
Proven experience managing global vendors, outsourced partnerships, and service performance frameworks.
Demonstrated capability building, coaching, and leadership experience across complex operational environments.
Supervisory Responsibilities:
This job does not have supervisory duties.
Skills
Compensation
Expected compensation for this role ranges from $ 85,000 - 132,700 annually. Actual salary offered to successful candidates will vary based on their skills and experience.Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.
The candidate(s) offered this position will be required to submit to a background investigation.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.
When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.