Serve Comfort. Create Connections. Brighten Someone's Day.

We're looking for a friendly, service-minded Hospitality Runner/Barista to join our Longview team. Every cup of coffee, warm smile, and thoughtful interaction helps create a more welcoming experience for our patients and their families during what can be one of the most stressful days of their lives.

This position is about more than serving refreshments—it's about providing comfort, hospitality, and genuine care when it matters most.

Some days you'll greet patients in the lobby with a fresh cup of coffee, deliver refreshments throughout the facility, and make sure every guest feels welcomed and cared for.

Other days you'll restock hospitality supplies, organize storage areas, run errands, and support the team by ensuring every detail of the patient experience is handled with excellence.

No two days look exactly the same.

If you have a heart for serving others, enjoy creating meaningful experiences, and believe small acts of kindness can make a big difference, we'd love to meet you.

Hospitality | Patient Experience | Customer Service | Team Support

About Hospitality Health ER

Hospitality Health ER is a freestanding ER in Longview, TX that provides personal attention to every patient through first-class care and exceptional hospitality. We believe healthcare is about more than treating medical conditions—it's about creating an experience where every patient and family member feels welcomed, respected, and genuinely cared for from the moment they walk through our doors.

Our team thrives in a collaborative environment where everyone is willing to step in, lend a hand, and support one another during the busiest moments. Every interaction matters, and every employee plays a vital role in creating the exceptional patient experience that defines Hospitality Health ER.

If you're looking for an opportunity to make a meaningful impact in a fast-paced healthcare environment, we'd love to meet you.

What You'll Do as a Hospitality Runner/Barista

As a Hospitality Runner/Barista at Hospitality Health ER, you will:

• Welcome patients, visitors, and staff with warmth, professionalism, and exceptional customer service.
• Prepare and serve coffee, beverages, and refreshments while creating a positive, hospitality-driven experience.
• Offer the coffee menu to patients in the lobby and, during slower periods, to patients throughout the facility.
• Deliver meals, beverages, and requested comfort items promptly and with care.
• Assist patients and families by answering questions, responding to requests, and helping create a comfortable environment throughout their visit.
• Run errands and support other hospitality needs across the facility as assigned.
• Monitor coffee cart inventory and submit inventory reports at the end of each shift.
• Order hospitality supplies as directed and help maintain appropriate inventory levels.
• Keep hospitality stockrooms, storage areas, and service stations clean, organized, and fully stocked.
• Accurately document purchases, errands, and assigned tasks.
• Care for hospitality equipment and ensure all resources are returned to their proper locations.
• Collaborate with team members across departments to provide an exceptional patient experience every day.

What We're Looking For

We're looking for someone who:

• Naturally enjoys serving others and creating positive experiences.
• Has outstanding customer service and communication skills.
• Brings a warm, welcoming personality to every interaction.
• Stays organized and manages multiple tasks in a fast-paced environment.
• Takes initiative and works well both independently and as part of a team.
• Pays attention to the small details that make a big impact.
• Maintains a professional, positive attitude while adapting to changing priorities.
• Takes pride in representing Hospitality Health ER's culture of compassion and excellence.

Qualifications

• High school diploma or GED required
• Previous customer service experience required; hospitality, restaurant, hotel, retail, or healthcare experience is preferred
• Barista experience is a plus, but not required—we'll provide training
• Strong critical thinking and problem-solving skills
• Ability to communicate effectively with patients, visitors, physicians, and fellow team members
• Flexibility to meet departmental scheduling needs

Why Hospitality Health ER?

At Hospitality Health ER, hospitality isn't just part of our name—it's part of everything we do.

Every conversation, every cup of coffee, every meal you deliver, and every smile you share helps ease stress and reminds our patients they're more than a medical condition—they're people who deserve kindness, compassion, and exceptional care.

Your role is often one of the first and last interactions our patients have, making your impact felt long after they leave our facility.

If you're passionate about helping others and want to be part of a team that believes the smallest gestures often make the biggest difference, you'll find purpose here every day.

Because here, hospitality is part of the healing process.

Compensation & Benefits

We believe exceptional people deserve exceptional support. Hospitality Health ER is committed to creating an environment where employees feel valued, appreciated, and empowered to grow.

What We Offer

• Competitive compensation
• Night shift differential
• 401(k) with company match
• Annual bonus opportunities
• Additional benefits for full-time employees
• Paid training, including barista training if needed
• A supportive, team-oriented culture that values hospitality, teamwork, and professional growth
• Leadership that encourages initiative, collaboration, and career development
• The opportunity to make a meaningful impact every day

At Hospitality Health ER, we believe culture matters. We work hard, support one another, celebrate wins together, and strive to create an environment where people genuinely enjoy coming to work.

Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. Hospitality Health ER is an equal opportunity employer inclusive of female, minority, disability and veterans, (M/F/D/V). Hiring, promotion, transfer, compensation, benefits, discipline, termination and all other employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status or any other protected status.