Payments Support Representative (Polish & English Speaker)

About the Role

At Uber, providing excellent customer support that establishes trust for riders and driver partners - our community - is a core feature of our product experience! We help people resolve their issues and turn unhappy users into our most loyal advocates. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and exceptional communication, ensuring that problems are resolved promptly while developing trustworthy relationships with our community.

 

What You Will Do

• Be detail-oriented in reviewing cases to ensure solutions align with local policies and regulations
• Show empathy to frustrated users while solving payment concerns and addressing unsatisfactory experiences
• Work closely with native speakers and subject matter experts who provide local knowledge and context
• Advocate for users while finding compliant, effective solutions that balance customer experience with Uber’s policies
• Triage issues and escalate them when necessary

Basic Qualifications 

• Proficiency in Polish and English is required! 
• Exceptional communication skills: Effective communicator, verbal & written.
• Willingness to work in shifts: Monday - Sunday, including weekends (40 hours per week)
• Detail Oriented: Proven ability to multi-task and follow through while paying strict attention to detail.
• Naturally Curious: Coachability, openness to incorporating feedback, and dedication to the improvement of your craft.
• Excellent Teammate: You collaborate internally or across functional/regional areas to get the best possible outcome partners/councils.
• Strong sense of ownership: Passionate and dedicated, you are deeply committed to taking Uber support to the next level and rising to the occasion to solve problems, big and small. You have the initiative to solve problems on your own.
• Passionate: A genuine passion for Uber and exceptional customer support experiences.
• Previous experience in customer support

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