Operations is the beating heart of Amazon. This key part of our business ensures we fulfil and dispatch orders efficiently so that our customers receive their items on time. As an Operations Manager, you'll bring teams together to drive excellence in safety, quality, and productivity across our sites. You'll lead other managers and create operational plans that help teams meet their targets. This role focuses on driving operational excellence to create the Amazon of tomorrow.
Key job responsibilities
• Manage and develop a team of Area Managers, providing mentorship and coaching to support their professional growth
• Lead operational teams during assigned shifts, addressing escalations and implementing solutions to enhance site performance
• Analyse performance metrics against business objectives and develop action plans to drive operational excellence
• Partner with cross-functional teams, including Human Resources, Finance, Health and Safety, and Security, to ensure seamless operations
• Design and implement initiatives that improve productivity, quality, and safety outcomes across the fulfillment center
A day in the life
You'll be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site while also contributing to new ways to innovate.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for your site, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your managers to be the best they can be.
About the team
Customer Fulfilment (CF) is where it all started for Amazon - scaling from a humble team of booksellers to a global operation handling over 1.5 million orders daily. Based in Fulfilment Centres (known as the 'First Mile'), we're the first people in the chain getting products to customers at the speed Amazon is known for. We manage dynamic inventory and deliver round the clock, using emerging technology to offer customers a bigger, better range, quickly and affordably.
- Experience in leading a team of managers
- Experience using data and metrics to influence business decisions and drive improvements
- Proficient in spoken and written English (CEFR C1)
- Experience communicating with leadership, stakeholders, and cross-functional teams in professional settings
- Knowledge of Lean, Six Sigma, and Kaizen methodologies
- Experience in warehouse operations, logistics, or related operational environments
- Experience working with MS Office suite (Word, Excel, Outlook) in a professional setting
- Experience working in fast-paced, high-volume operational environments
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Key job responsibilities
• Manage and develop a team of Area Managers, providing mentorship and coaching to support their professional growth
• Lead operational teams during assigned shifts, addressing escalations and implementing solutions to enhance site performance
• Analyse performance metrics against business objectives and develop action plans to drive operational excellence
• Partner with cross-functional teams, including Human Resources, Finance, Health and Safety, and Security, to ensure seamless operations
• Design and implement initiatives that improve productivity, quality, and safety outcomes across the fulfillment center
A day in the life
You'll be the key link between a number of teams, including finance, safety and operations integration teams. That means you'll be close to the day-to-day operations at your site while also contributing to new ways to innovate.
A typical day will involve meetings with different areas of the business, deep diving into performance and risk metrics for your site, and looking ahead to prepare for different levels of demand. Every day will also involve mentoring and coaching your team. You'll be a source of leadership and support your managers to be the best they can be.
About the team
Customer Fulfilment (CF) is where it all started for Amazon - scaling from a humble team of booksellers to a global operation handling over 1.5 million orders daily. Based in Fulfilment Centres (known as the 'First Mile'), we're the first people in the chain getting products to customers at the speed Amazon is known for. We manage dynamic inventory and deliver round the clock, using emerging technology to offer customers a bigger, better range, quickly and affordably.
Basic qualifications
- Bachelor's degree or equivalent in Operations, Logistics, or related field- Experience in leading a team of managers
- Experience using data and metrics to influence business decisions and drive improvements
- Proficient in spoken and written English (CEFR C1)
Preferred qualifications
- Preferred qualifications are not required to apply. If you meet the basic qualifications above, we'd love to hear from you.- Experience communicating with leadership, stakeholders, and cross-functional teams in professional settings
- Knowledge of Lean, Six Sigma, and Kaizen methodologies
- Experience in warehouse operations, logistics, or related operational environments
- Experience working with MS Office suite (Word, Excel, Outlook) in a professional setting
- Experience working in fast-paced, high-volume operational environments
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.