Director, Agent Growth & Adoption

Director, Agent Growth & Adoption | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsDirector, Agent Growth & AdoptionUnited States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200044437Date postedJul 22, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionMarketingDisciplineProduct MarketingRole typeIndividual ContributorEmployment typeFull-TimeOverviewAgents represent the next evolution in how work gets done across Microsoft 365, business applications, and enterprise systems. As adoption continues to grow, the opportunity is focused on increasing usage, customer value, and business impact at scale.We are hiring a Director, Agent Growth & Adoption to lead Microsoft’s strategy for Agent MAU (monthly active users), customer adoption, and growth across our Apps & Agents portfolio. This role sits within the Agents Pod Team in the Apps & Agents organization and will help define how we drive usage, scale effective adoption motions, and connect product innovation to measurable customer outcomes.This role requires a combination of technical understanding, strategic thinking, and operational excellence. You will partner closely with engineering, product, data science, field, customer success, and marketing teams to identify growth opportunities, address adoption challenges, and scale successful approaches across Microsoft's global customer base.You will operate from both a strategic and execution-oriented perspective, helping shape long-term growth strategy while driving the execution needed to support key business metrics.ResponsibilitiesKey ResponsibilitiesOwn growth, adoption, and Agent MAU (monthly active users) strategy across key IQ & Agents experiences.Partner with engineering, product management, data science, and design teams to identify opportunities to enhance engagement and customer value.Define and execute adoption motions that can scale through Microsoft's field, partner, and customer success organizations.Build understanding of customer usage patterns, onboarding journeys, activation funnels, and retention drivers.Translate product capabilities into repeatable growth programs that support measurable business outcomes.Establish success metrics, monitor performance, and help drive alignment against growth objectives.Lead cross-functional initiatives across engineering, sales, marketing, customer success, and partner teams.Represent customer and market insights to help inform product strategy, roadmap priorities, and investment decisions.In This Role, You WillThink strategically while remaining connected to execution details.Use data and customer insights to identify growth opportunities and help prioritize investments.Navigate ambiguity and drive alignment across cross-functional teams.Influence senior leaders and stakeholders without direct authority.Build and scale programs through the Microsoft ecosystem rather than relying solely on direct ownership.QualificationsRequired/minimum qualificationsMaster's Degree in Marketing, Computer Science, Business or related field AND 4+ years experience in business OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 6+ years experience in business OR equivalent experience. Additional or preferred qualificationsMaster's Degree in Marketing, Computer Science, Business or related field AND 8+ years marketing or sales experience OR Bachelor's Degree in Marketing, Computer Science, Business or related field AND 12+ years experience in business OR equivalent experience.Experience building agents or AI Systems with code-first tools and low-code tools such as Microsoft Power Platform, GitHub, Claude, and Copilot Studio.Experience driving usage growth, engagement,...