Software Engineer II, Customer Value, Insights Retention

Back to jobsSoftware Engineer II, Customer Value, Provider SearchSeattle, WA (hybrid)ApplyOur mission: eliminating every barrier to mental health. Spring Health is a global mental health company on a mission to eliminate every barrier to mental health. We're building a world where getting support is simple, personal, and built around the person, so care can continue through every job, move, health plan, and life stage.Our AI-native platform helps us deliver personalized support across self-guided tools, coaching, therapy, medication management, and specialty care. With outcomes independently validated by JAMA Network Open and the Validation Institute, Spring Health reaches more than 170 million people worldwide through leading employers, health plans, and partners.As an AI-native company, we believe technology should expand the reach, quality, and humanity of care. Every Spring Health team member is expected to use AI tools thoughtfully, apply human judgment to AI outputs, and keep building AI fluency in ways that support their role and our mission.Reporting to the Associate Director, Engineering - Customer Value, this engineer will help enhance the member provider search experience, ensuring that every member, on every platform, in every care type, finds the right provider efficiently and accurately. This role will build our product features as a part of a cross-functional product team and will collaborate with more senior engineers to grow while also mentoring more junior engineers to improve our overall execution practices. Please note that this is a hybrid role based in Seattle, WA with an expectation to be in office 2-3 days a week. Our office is located at 60 Madison Avenue. What you’ll do: Design and build scalable full-stack services using Ruby on Rails, React, and GraphQL Collaborate with cross-functional teams to ship high-impact features that improve customer reporting and analytics Expand and maintain the existing web application Debug and resolve issues quickly and efficiently Contribute to architectural discussions, code reviews, and tech debt prioritization Advocate for high engineering standards, including test coverage, documentation, and observability Participate in an on-call rotation to support system reliability and respond to production issues Collaborate flexibly across time zones, as needed, to support distributed teams and stakeholder Work with product managers and designers to scope and deliver 0–1 product features Identify areas for growth and iteration on our application stack and advocate for them on the roadmap What success looks like: Deliver projects on time, within scope, and with high stakeholder satisfaction Maintain high system uptime and low defect rates through strong testing and observability practices Partner effectively with product, design, data, or other teams, contributing meaningfully to team goals and alignment Complete tasks independently, resolve issues proactively, and accurately track personal work Contribute to improved team velocity through planning, estimation, and delivery best practices Continuously seek out new technologies or practices to improve engineering outcomes What you’ll bring: 3-5 years of experience in software development with a focus on full-stack development Proficiency in at least one of the following languages: Ruby on Rails, Java, C#, Python, or equivalent on the backend and Typescript, React, Angular, Vue, or equivalent on the frontend Ability to work independently and collaboratively in a fast-paced, ambiguous environment Experience working in cross-functional Agile teams Strong problem-solving skills and attention to detail Demonstrated ability to troubleshoot data discrepancies and identify root causes Nice to Have: Hands-on experience with search engines & indexing frameworks (e.g., OpenSearch, Elasticsearch) Production experience with Ruby on Rails The target base salary range for this position is $120,000 - $149,630, and is part of a...