Facilities Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Facilities Manager overseeing a diverse healthcare property portfolio, you will be responsible for developing and implementing comprehensive safety, compliance, and security programs while ensuring strict adherence to healthcare facility regulations and building codes. You will manage all aspects of facility operations including contractor performance, preventative and corrective maintenance programs using JLL's Prism system, and capital works projects with a strategic 5-year perspective. Your role encompasses complete budget oversight for both operational and capital expenditure, rigorous financial controls including purchase order and accounts payable processes, and identification of cost-saving opportunities without compromising service quality. You will serve as the primary point of contact for tenant maintenance requests and client relations, ensuring prompt resolution of issues while minimizing disruption to critical healthcare operations. This position requires strong leadership in managing emergency responses, coordinating with security contractors and local emergency services, maintaining detailed incident reporting in accordance with JLL protocols, and providing regular operational reports and KPI analysis to senior management. With on-call responsibilities for urgent and emergency situations, you will drive continuous improvement across the portfolio while maintaining the highest standards of safety, tenant satisfaction, and operational excellence in these specialized healthcare environments.

An overview of the role:

• Safety, Compliance & Security - Develop and maintain comprehensive safety and compliance programs across all portfolio properties, ensuring adherence to healthcare facility regulations, building codes, and infection control standards. Conduct risk assessments, oversee emergency preparedness procedures, coordinate statutory compliance testing, and manage security protocols in partnership with contractors. Maintain JLL's incident reporting standards and provide regular briefings on mitigation strategies.
• Contractor & Vendor Management - Oversee all service contractors including cleaners, landscapers, HVAC, fire, security, and medical equipment maintenance providers. Establish and monitor contractor KPIs, ensure Cm3 prequalification compliance, manage contractor inductions and safety briefings, and coordinate activities to minimize disruption to healthcare operations.
• Financial Management - Manage operational and capital expenditure (CAPEX) budgets, including forecasting, cost control, and recoverable maintenance expenditure. Implement rigorous financial controls, oversee accounts payable processes, ensure purchase order compliance, and identify cost-saving opportunities while maintaining service quality standards.
• Capital Works & Strategic Planning - Coordinate capital works programs with asset management and procurement teams, identifying and planning projects with a 5-year perspective. Assist with tendering processes, oversee timely project delivery, manage stakeholder communications, and ensure minimal operational disruption during execution.
• Facilities & Maintenance Operations - Oversee all preventative and corrective maintenance programs using JLL's Prism system across the portfolio. Manage critical building systems (HVAC, electrical, hydraulic, fire, life safety), coordinate reactive maintenance requests, maintain equipment certifications, and optimize building management systems (BMS) performance.
• Stakeholder Relations & Reporting - Serve as primary point of contact for tenant maintenance requests and client relations, ensuring prompt issue resolution and high customer service standards. Prepare regular operational reports, monitor and report on KPIs, maintain asset registers, analyze performance data, and support procurement and contract tendering processes. Provide on-call availability for after-hours emergency situations.

Sounds like you? This is what we are looking for:

• Extensive experience in commercial property facilities management, preferably in healthcare or similar critical environments 

• Strong financial acumen with focus on budget management and cost control 

• Excellence in contractor management and performance monitoring 

• In-depth knowledge of health, safety, and compliance regulations 

• Proficiency in property management software (including JLL Prism) and financial reporting tools 

• Strategic thinking and problem-solving capabilities 

• Crisis management and conflict resolution skills 

• Ability to manage multiple priorities across multiple sites 

• Strong communication and stakeholder management skills 

• Self-motivated with ability to work independently 

• Valid driver's license and willingness to travel between sites 

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands

18 weeks paid maternity leave

Private Health Insurance Discounts

Active Social Club

Employee assistant program

Novated Lease for EV cars

Paid time off for volunteer work

Career Opportunities with Australia's #1 Commercial Real Estate firm

Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ519967

Location:

On-site –Brisbane, QLD

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.