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Customer Service AgentPart-timeCompany Descriptionfoodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.Job DescriptionUnderstanding tickets/cases and solving customer issuesManaging SLA and average handling time through quick understandingAble to follow order processing system and internal toolsMeet quality targets while maintaining SLAPerform any ad-hoc tasks assigned by the Team Lead / SupervisorQualificationsTo have successfully completed HSC/A levels, is a current undergraduate studentGood typing skills. Typing speed 30-50 words per minuteWilling to work 6 days and 6 hours per day in different shifts (day/night)Strong in communications skillsWe are dynamic, candidate needs to be a doer and adapt constantly to many changesBy clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy applyI'm interestedI'm interestedPrivacy NoticeI'm interestedRefer a friendshare this jobShare to WeChat×Copy the link and open WeChat to share.Copy to clipboardOpen WeChatShare to WeChat×Use Scan QR Code in WeChat and click ··· to share.
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