You will be responsible for analysing parts for suitability for use on CAM Assist from our potential customers. You will be responsible for preparing them for technical demonstrations, using defined workholding strategies, or interpreting the best-case solution for that part. You will be responsible for supporting our existing customers with programming issues whilst using CAM Assist. You will be responsible for driving insights from reviewing parts into our Product Management team to strongly influence the roadmap and direction of CAM Assist
Equal Opportunities Statement
We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.
Success Criteria
- Assess part suitability for CAM Assist to determine whether a technical demonstration should be undertaken.
- Prepare the part in appropriate workholding and brief the individual leading the demo on the choice of strategy.
- Generate toolpath outputs using CAM Assist, making the appropriate modifications to understand if the part is suitable for the product.
- Where CAM Assist fails, feeding that part information into the product management team to understand future development
- Assist live customers with the issues they have with CAM Assist, guiding them in best practices.
- Troubleshooting any technical demo issues and helicopter technical support.
- Advise on best practices for delivering technical demos.
- Onboarding specialist clients
- Producing tutorial and guidance content for customers
- Generate toolpath design, model preparation and continuous improvements within CAM Assist.
- Advise on best practices for tooling, design concepts of fixtures or work holding components, and machining strategies
- Mentor/train sales team members
Skills and Experience Required
- Ability to work at speed without compromising accuracy & detail.
- Excellent attention to detail, problem-solving skills, and ability to work collaboratively in a remote team environment.
- 3D drawing/programming experience.
- Experience of Mastercam 25 or later (5+ years) and one of the following packages: Autodesk Fusion, Siemens NX (2212 or later), GibbsCAM, SolidCAM
- Excellent interpersonal skills, with experience in building relationships with customers and stakeholders
Benefits
- Stock Options
- Annual Performance Equity Award
- 25 days PTO + 11 National holidays
- Healthplan provided by Aetna Healthcare
- Life Insurance
- 401K
- Enhanced primary, secondary and adoption parental pay & leave (maternity/paternity)
- 4 week paid sabbatical every 4 years of service
Equal Opportunities Statement
We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.