Senior Professional Service Consultant

Role Overview
The role a pivotal leadership role within the Onboarding COE, and is responsible for ensuring the successful technical delivery of client solutions, while also contributing to internal capability development and cross-functional alignment with Sales, Support, Development, and DevOps teams.

This position involves a balance of hands-on technical architecture and implementation, client engagement, and mentoring responsibilities, with focused time on engagement delivery, coaching, internal process improvement, and technical enablement across teams. 
 
Key Responsibilities
Client Delivery and Solution Leadership

• Lead end-to-end solution design, configuration, and implementation of Gresham’s Prime EDM suite and related technologies.
• Conduct solution and technical assessments, drive workshops, and finalize project scope, blueprints, and      implementation roadmaps.
• Oversee system integration, including REST API-based custom connectors and data pipelines.
• Serve as the technical escalation point during implementation, supporting resolution of architecture, performance, or deployment challenges.
• Guide testing, go-live planning, UAT support, and final transition to support.
• Collaborate closely with stakeholders including client business leads, program managers, and steering      committees.

Architecture & Technical Delivery

• Define and document solution architecture ensuring scalability, security, and maintainability.
• Demonstrate hands-on leadership in scripting (Shell, UNIX/Linux), PostgreSQL, Cassandra, and cloud-native      deployments (AWS, Azure).
• Automate processes and environment setup to support efficient and repeatable deployments.
• Knows CI/CD readiness, DevOps collaboration, and platform optimization initiatives.

Internal Collaboration & Capability Building

• Support Sales and Pre-Sales by contributing to proposals, solution presentations, SoWs, and RFP responses.
• Be the first contact for new releases and functionality and lead knowledge transfer sessions across teams.
• Liaise with Support and Development to improve internal feedback loops and reduce customer-impacting issues.
• Coach and mentor PS consultants and project managers, promoting continuous learning and technical excellence.

People Leadership & Process Development

• Motivate and manage small project teams, fostering a high-performance and collaborative environment.
• Support onboarding, performance feedback, and development planning for new and existing team members.
• Help evolve and maintain PS implementation methodologies, project documentation, and best practice assets.
• Participate in internal PS leadership forums, timesheet reviews, and team-level operational processes.

 
Key Skills & Experience

• 10-12 years in enterprise software implementation, with at least 3 years in implementation role
• Proven experience with complex system rollouts, ideally in financial data or EDM platforms.
• Advanced proficiency in Shell scripting and UNIX/Linux environments.
• Hands-on experience with cloud storage and hosting (AWS, Azure), and modern deployment architectures.
• Familiarity with Prime EDM (Asset Control) is a strong advantage.
• Expertise in REST API integration, performance tuning, and secure architecture design.
• Strong interpersonal and client-facing communication skills.
• Bachelor’s degree in engineering, or a related field.

 
Preferred Qualifications

• Prior experience in a Professional Services or consulting organization.
• Exposure to CI/CD pipelines and DevOps best practices.
• Understanding of financial industry data models and providers (e.g., Bloomberg, Reuters).
• Knowledge of data governance and metadata management principles.

 
Key Stakeholders

• Customers and client stakeholders (business and IT)
• Professional Services, Managed Services, Support, Accounts, Development, QA, Sales
• DevOps, Cloud Engineering, and Senior Leadership Teams