This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – Strategic Sales based in India.
In this role, you will own a portfolio of high-value strategic customers, driving long-term revenue growth through retention, expansion, and deep relationship management. You will work closely with engineering-led organizations and senior stakeholders to uncover new opportunities across products, usage, and teams. The position requires a strong blend of commercial acumen and technical understanding, with a focus on building trusted executive relationships. You will operate in a fast-paced, remote-first environment where autonomy, accountability, and customer obsession are key. A major part of your impact will come from identifying expansion levers and turning customer maturity insights into growth opportunities. This is a high-visibility role reporting into sales leadership, with direct influence on net revenue growth and strategic account success.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Account Manager – Strategic Sales based in India.
In this role, you will own a portfolio of high-value strategic customers, driving long-term revenue growth through retention, expansion, and deep relationship management. You will work closely with engineering-led organizations and senior stakeholders to uncover new opportunities across products, usage, and teams. The position requires a strong blend of commercial acumen and technical understanding, with a focus on building trusted executive relationships. You will operate in a fast-paced, remote-first environment where autonomy, accountability, and customer obsession are key. A major part of your impact will come from identifying expansion levers and turning customer maturity insights into growth opportunities. This is a high-visibility role reporting into sales leadership, with direct influence on net revenue growth and strategic account success.
Accountabilities:
- Own a defined book of strategic SaaS accounts with full responsibility for retention, expansion, and long-term revenue growth.
- Drive upsell and cross-sell opportunities by analyzing usage patterns, customer maturity, organizational structure, and business goals.
- Manage the full renewal lifecycle, ensuring predictable outcomes by reinforcing ROI, value delivery, and customer success.
- Build and maintain strong relationships with technical stakeholders, engineering leaders, and executive decision-makers.
- Act as the central point of coordination across internal teams including sales, customer success, and product to execute account strategies.
- Conduct regular customer engagement, including executive-level discussions and onsite meetings where applicable, to deepen partnerships.
- Maintain accurate CRM hygiene and forecasting discipline to support visibility and decision-making.
- Identify and proactively mitigate renewal risks in collaboration with cross-functional teams.
- 5–8 years of experience in Account Management, Strategic Sales, Farming, or Expansion roles within a SaaS environment.
- Proven track record of driving renewals, upselling, and cross-selling within complex, multi-product accounts.
- Strong ability to engage with both technical stakeholders (e.g., engineering leaders) and executive-level buyers.
- Solid understanding of SaaS or SaaS-adjacent business models and enterprise sales cycles.
- Experience working with CRM systems such as Salesforce, with strong pipeline and forecasting discipline.
- Excellent communication, negotiation, and relationship-building skills.
- Customer-centric mindset with strong empathy and a proactive, problem-solving approach.
- Bachelor’s degree required; international or global account experience is a strong plus.
- Comprehensive medical insurance covering employee, spouse, up to 2 dependent children, and parents or parents-in-law (coverage up to INR 5,00,000).
- Gratuity benefits in accordance with applicable statutory regulations.
- Unlimited time off to support rest, recovery, and personal well-being.
- Remote-first work environment with flexibility to work from home or co-working spaces.
- Home office and remote work allowance covering setup, connectivity, and wellbeing needs.