Overnight Front Office All Rounder

About DoubleTree by Hilton Melbourne Flinders Street
DoubleTree by Hilton Hotel Melbourne - Flinders Street is conveniently located opposite the historic Flinders Street Station and is within walking distance of corporate offices, the famous Melbourne Laneways, and the South Bank precinct. Along with their world-famous chocolate chip cookies, DoubleTree features include 187 guest rooms, a restaurant and bar, fully equipped gym and meeting & event spaces.

What will I be doing?
Working closely with the Night Manager, you will play a key role in ensuring the smooth overnight operation of the hotel while delivering exceptional guest experiences, maintaining accurate financial reporting, and supporting overnight room service operations. You will be instrumental in ensuring our guests enjoy their stay and will be responsible for:

• Deliver outstanding guest service throughout the night shift
• Conduct guest check-ins and check-outs efficiently and professionally
• Complete the nightly audit process and reconcile daily transactions accurately
• Prepare overnight reports and ensure financial records are balanced and compliant
• Respond to guest enquiries, requests and concerns in a timely and professional manner
• Work closely with the Night Manager to ensure smooth overnight hotel operations
• Monitor hotel safety and security procedures during the overnight period
• Prepare, deliver and collect overnight room service orders in accordance with hotel standards
• Assist with overnight administrative and operational tasks as required
• Maintain current knowledge of daily VIP movements, hotel products, services, pricing and special promotional offers
• Support other departments where necessary to ensure a seamless guest experience

What are we looking for?

• Have a friendly, bubbly and positive demeanor with a positive, guest-focused attitude
• Have excellent personal presentation and communication skills
• Radiate a passion for delivering exceptional levels of customer service
• Strong attention to detail and accuracy, particularly when handling financial transactions
• Adapt to learning new computer systems with ease
• Ability to work on your own and as part of a team
• Strong problem-solving and decision-making abilities
• Flexibility to work overnight shifts, weekends and public holidays

What will it be like to work for Hilton?
At Hilton we know that our Team Members are the reason behind our success so in turn we are committed to ensuring that Hilton is a workplace where you can Thrive and make time for what matters most. In 2025, Hilton ranked #1 across all industries by the Great Place to Work Institute in Australia and Worldwide. At Hilton, you can also look forward to receiving:

• Competitive wages with higher penalty rates than industry average
• Uniform laundered by the hotel
• Team Meals provided on each shift
• Worldwide travel discounts at unbelievable rates for you and your friends and family
• 25% off Food & Beverage in the hotel 
• Leadership training programs created in conjunction with Harvard Business School, to help further your career development
• Employee Assistant Program & Mental Health Program