Sr Crew Contract Specialist

Department:

Flight Operations

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

The Senior Crew Contract Specialist supports Flight Operations by managing hotel and transportation partnerships that support Pilots and Flight Attendants across the network. They’ll oversee contract administration, vendor relationships, invoice auditing, and data analysis to help ensure efficient and cost‑effective operations. They’ll provide reporting and insights to the Crew Accommodations Board and Southwest Airlines Leaders while supporting Crew hotel allocation decisions. The Senior Crew Contract Specialist leverages strong analytical and relationship‑building skills to enhance Crew experience, support operational performance, and drive informed business decisions. 

 

Additional Details: 

• The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.    

• U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.   

We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics. 

Responsibilities

• Runs regularly-scheduled reporting and distributes reports to all relevant parties; troubleshoots workflow errors
• Creates new workflows and reporting (ie in Alteryx, Excel, or Tableau) at the direction of (but with limited assistance from) the Manager
• Maintains supplier information in the Crew Hotels system; Creates training materials for new vendors as needed
• Assists with large, cross-departmental projects and new technology implementations, including assessing risks and designing/testing processes
• Acts as the liaison for the LEAD Operations (Pilot Training) Team with limited assistance from the Manager; Maintains Pilot training class lists and analyzes data to properly allocate trainees amongst contracted hotels and transportation vendors; Ensures the plan is properly implemented each month
• Serves as a SharePoint owner/manager for the CAB private site and the Crew Hotels & Transportation public SWALife site
• Assists with the monthly manifest creation, including assignment of all Crew Members to overnight hotels based on their schedules, with limited direction of the CAB Chairman
• Serves as the primary educator of new Crew Contract Specialists. Effectively explains all processes as well as the reasoning behind current process design. Provides one-on-one instruction, shadowing, and guided, hands-on learning and reports progress and areas for opportunity/improvement to the Crew Hotels & Transportation Manager
• May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

• Intermediate knowledge of Crew Contract Specialist role and responsibilities (including execution of daily tasks with limited direction from the Crew Hotels & Transportation Manager); Ability to effectively communicate and teach these skills to new Team Members
• Intermediate knowledge of Microsoft Word, Outlook, PowerPoint, and Excel required
• Intermediate knowledge of Microsoft Teams and SharePoint (including maintaining and updating SharePoint sites)
• Intermediate knowledge of Alteryx and Tableau (including maintaining current reports and workflows as well as creating new ones from scratch) required
• Ability to communicate verbally and in writing in a clear and concise manner (including use of proper grammar and spelling)
• Ability to self-motivate, display a strong work ethic, and establish/maintain a high degree of credibility and integrity
• Ability to effectively prioritize multiple tasks, displaying a sense of urgency, with no direction from the Manager
• Ability to effectively manage and organize multiple work streams simultaneously
• Ability to analyze large data sets and create new technology workflows with limited direction from the Manager

Education

• Required: High School Diploma or GED

Experience

• Intermediate level experience, fully functioning skills and broad knowledge in
  • data analytics and creation of training materials

• Preferred: Experience in Alteryx, Tableau, Quickbase, Comply, Coupa, Ironclad, SharePoint page management, and Excel.  

• Preferred: Experience in invoicing, auditing, contract preparation, and contract management. 

​

Licensing/Certification

• N/A

Physical Abilities

• Ability to perform work duties from desk for extended periods of time
• Ability to communicate and interact with others in the English language to meet the demands of the job
• Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job

Other Qualifications

• Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
• Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
• Must be at least 18 years of age
• Must be able to comply with Company attendance standards as described in established guidelines
• Extended hours and limited travel may be required on occasion
• Must meet confidentiality expectations with respect to proprietary and sensitive Company information

Pay & Benefits:

• Competitive market salary from $81,200 per year to $90,200 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.

Benefits you’ll love:    

• Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)  
• Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings** 
• Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit*** 
• Competitive health insurance for you and your eligible dependents (including pets) 
• Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment. 
• Explore more Benefits you’ll love: https://careers.southwestair.com/benefits

*Pay amount does not guarantee employment for any particular period of time.

**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits

***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer.
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Job Posting End Date
07/16/2026