Procure to Pay Team Leader

**Introduction** A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. **Your role and responsibilities** As a Procure to Pay Team Leader, you will manage complex transactions related to the entire procure to pay process, develop and implement innovative process initiatives, deploying cutting-edge solutions that align with clients' tactical and strategic requirements. Your primary responsibilities will include: * Managed and developed a geographically dispersed team of up to 10 employees across multiple countries, fostering collaboration, engagement, and high performance in a multicultural environment. * Conducted regular career development conversations, coaching sessions, performance reviews, and succession planning activities to support employee growth and retention. * Led, coached, and mentored team members, ensuring achievement of individual and team objectives while promoting a culture of continuous improvement. * Served as the primary escalation point for complex client issues, driving timely resolution and maintaining strong customer satisfaction. * Ensured consistent delivery of SLAs, KPIs, and operational performance targets, while proactively managing risks and service disruptions. * Managed workload planning, resource allocation, capacity management, and prioritization to optimize productivity and service quality. * Oversaw performance management processes, including goal setting, feedback, development planning, and recognition programs. * Built and maintained strong relationships with customers, vendors, business partners, and stakeholders across Europe. * Ensured compliance with global policies, internal controls, audit requirements, and governance standards. * Provided advanced process expertise, troubleshooting support, and guidance for critical operational issues and escalations. * Owned and enhanced process documentation, SOPs, knowledge repositories, and training materials to drive operational excellence. * Identified process inefficiencies and led continuous improvement initiatives focused on quality, productivity, compliance, and cost optimization. * Promoted automation and digital transformation through implementation of AI, RPA, and process optimization solutions. * Participated in and supported regional and global transformation programs, driving process standardization and operational effectiveness. * Analyzed operational and performance data, delivering actionable insights and recommendations to senior leadership. **Required technical and professional expertise** * People Management Experience: Experience in leading, coaching, and mentoring team members, ensuring achievement of individual and team objectives while promoting a culture of continuous improvement. * Procure to Pay Process Knowledge: Experience working with the procure to pay process, including requisitions, purchasing, receiving, paying for, and accounting for services, with a strong understanding of industry best practices. * Invoice Reconciliation and Accounts Payable: Exposure to invoice reconciliation and accounts payable processes, with the ability to identify areas for improvement and implement efficient solutions. * Business Operations and Compliance: Experience working with business operations, process management, and compliance principles, with the ability to apply this knowledge to ensure adherence to regulatory requirements and industry standards. * Industry-Specific Expertise: Exposure to industry-specific trends, challenges, and best practices, with the ability to leverage this knowledge to drive process improvements and efficiency gains. **Preferred technical and professional experience** * French, Czech, German language skills are an asset IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.